Hi, I’m
Rebecca Parsons
Covington,LA
Summary
Driven leader with strong problem-solving and customer service skills and a tenured background working in high volume stores. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
23
years of professional experience
Work History
Pontchartrain Pediatrics
Front Office Coordinator
12.2023 - 08.2024
Job overview
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
Chick-fil-A
Director of Operations
01.2021 - 10.2023
Job overview
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
Olive Garden
Manager of Operations
03.2019 - 01.2021
Job overview
- Enforced quality, safety and sanitation standards to keep the foodservice operation compliant
- Managed inventory to keep enough product on-hand and implemented strategies to move nearly expired items
- Received goods from suppliers, rotated products, and maintained safe storage practices to avoid spoilage
- Inspected received food items to verify quality, quantity, and freshness of goods received
- Interviewed job applicants, processed new hire paperwork, and provided on-the-job training
- Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations
- Liaised with facility administration and customers to address requests and resolve problems.
Cracker Barrel
General Manager
10.2001 - 02.2019
Job overview
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
John EhretMarrero, LA
HIGH SCHOOL DIPLOMA
05.1994
Skills
- Verbal communication
- Operations management
- Hiring and training
- Inventory management
- Staff supervision
- Quality control
- Customer service
- Sanitation Standards
- Leadership trained
Timeline
Front Office Coordinator
Pontchartrain Pediatrics
12.2023 - 08.2024
Director of Operations
Chick-fil-A
01.2021 - 10.2023
Manager of Operations
Olive Garden
03.2019 - 01.2021
General Manager
Cracker Barrel
10.2001 - 02.2019
John Ehret
HIGH SCHOOL DIPLOMA
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