Madison Rathman
Winchester,VA
Summary
Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to a medical office long-term.
Overview
4
4
years of professional experience
Work History
Front Office Coordinator
ReEnvision Physical Therapy
04.2023 - Current
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
Pediatric Dental Assistant
Shenandoah Smiles Pediatric Dentistry
10.2022 - 04.2023
- Educated parents on preventative measures such as proper brushing techniques, flossing habits, and nutritional choices that contribute positively to their child''s oral health.
- Maintained a clean, safe environment in the treatment rooms, adhering to stringent sterilization protocols.
- Improved patient comfort by providing educational materials and addressing their concerns regarding dental procedures.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level accuracy.
Manager
Pack's Cones N More
08.2020 - 07.2022
- Opened and closed location and monitored shift changed to uphold successful operation strategies and maximize business success,
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed and motivated employees to be productive and engaged in work.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Master of Arts - Developmental Psychology
Liberty University
Lynchburg, VA05.2025
High School Diploma -
James Wood High School
Winchester06.2020
Skills
- Customer Service Expertise
- Verbal and Written Communication
- Telephone Communication
- Understanding Patient Needs
- Reception Duties
- Office Organization
- Insurance Background
- Problem Resolution
- Medical Terminology
References
- Amelia Snapp: snappaa@fcpsk12.net; (540) 664-2817
- Abigail Rossiter: abigialrossiter@imcmedicalcare.com; (757) 771-3599
- Ryan Mindyas: mindyasr@fcksp12.net; (304) 671-7143
- Jessica Moore-Scheeler: jessimoore@gmail.com; (804) 869-4373
Timeline
Front Office Coordinator
ReEnvision Physical Therapy
04.2023 - Current
Pediatric Dental Assistant
Shenandoah Smiles Pediatric Dentistry
10.2022 - 04.2023
Manager
Pack's Cones N More
08.2020 - 07.2022
Master of Arts - Developmental Psychology
Liberty University
High School Diploma -
James Wood High School
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