Rebecca Peace
Milton,FL
Summary
I am a highly motivated, responsible, hardworking, conscientious individual with over 15 years of experience. I have shown that I can effectively work well with co-workers as a team or individual. I am known for being detail oriented and have great organizational skills. I am seeking a position in an organization where I can bring immediate value and strengths while developing my current skills further. Authorized to work in the US for any employer.
Overview
18
18
years of professional experience
Work History
Call Center Representative
Retina Specialty Institute
11.2024 - Current
- Handle a high volume of inbound and outbound calls with professionalism and efficiency
- Provide accurate information, resolve customer inquiries, and ensure a positive customer experience
- Document all interactions clearly and thoroughly in internal systems
- Maintain knowledge of company services, policies, and procedures
- Meet or exceed performance metrics including call quality, response time, and customer satisfaction
- Collaborate with team members and supervisors to improve processes and service delivery
- Promotion, September 2025 to Insurance Verification Specialist
- Insurance Verification Responsibilities:
- Verify insurance eligibility, benefits, and coverage details with providers
- Review and interpret insurance policies, including copays, deductibles, and pre-authorizations
- Ensure all patient/client information is accurate and up to date
- Communicate effectively with internal teams regarding coverage and billing requirements
- Identify and resolve discrepancies in insurance information
- Maintain compliance with healthcare regulations and confidentiality standards
Patient Service Representative
LANDRUM -COVENANT CARE
Pensacola, FL
07.2018 - 02.2019
- Complete patient registration process once patient has been admitted
- Verify patient's insurance
- Obtain authorizations if needed
- Input information in patient chart
- Relieve front desk receptionist when needed
- Other duties as requested
PAR and Call Center
ESCAMBIA COMMUNITY CLINIC
Pensacola, FL
07.2017 - 07.2018
- Schedule appointments for 12 providers and 9 residents.
- Assisted in pulling paper charts
- Start patient chart -registration process
Patient Transporter
COMPASS GROUP 'SACRED HEART HOSPITAL
Pensacola, FL
01.2017 - 07.2017
Office Clerk
AEROTEK -SACRED HEART HOSPITAL
Pensacola, FL
09.2016 - 01.2017
- File purge project with the Ann Baraco Center A/R clerk, Data Entry Clerk and Receptionist EXP
DISPATCHER / OFFICE CLERK
QUIGLEY COOLING, HEATING, & ELECTRIC
Pensacola, FL
05.2015 - 01.2016
- Answered telephones, directed to appropriate department.
- Scheduled appointments for service technicians.
- Input data for work orders in Bottom Line System.
- Invoiced customers thru PeachTree Accounting program.
OFFICE MANAGER
BELZONA NFL, INC
Milton, FL
07.2012 - 05.2015
- Answered telephones and gave information to callers, took messages, or transferred calls.
- Communicated with customers to answer questions, explained information and took orders.
- Compiled, sorted and verified the accuracy of data before it was entered.
- Created, maintained, and entered invoice information into QuickBooks.
- Completed forms in accordance with company procedures using Office, Word, and Excel.
- Operated various office equipment, such as fax machines and copiers.
- Made copies or prepared correspondence or other printed material.
- Filed completed documents in appropriate locations.
- Coordinated with freight forwarders to expedite shipments.
- Loaded products weighing up to 50 pounds onto trailers for delivery.
- Inspected product load for accuracy and safely transported it around the warehouse.
BILLING AND COLLECTIONS SPECIALIST
GULF MEDICAL SERVICES, INC
Pensacola, FL
09.2009 - 04.2012
Remote Customer Service Representative
PHNS
Dallas, TX
11.2008 - 05.2009
FOLLOW UP/COLLECTIONS SPECIALIST
MEDCLAIM SOLUTIONS
Pensacola, FL
09.2008 - 10.2008
- Prior authorization or recertification of services from insurance companies requested.
- Submitted claims to patient's secondary/tertiary insurance.
- Followed up on claims and ensured insurance paid according to contract and in a timely manner.
- Entered data, such as demographics, insurance information, and history of contact with patients into computer.
- Sorted and filed correspondence and performed other clerical duties such as answering phone inquiries.
- Released information according to regulations and protected the security of medical records to ensure that confidentiality is maintained.
- Reviewed records for completeness, accuracy, and compliance with regulations.
- Worked as a team as well as individually to get objectives completed.
Education
Associate degree - undefined
Skills
- Front Office
- Hospital
- Customer Service
- Front Desk
- Call Center
- Dispatching
- Office experience
- Communication skills
- Sales
- Organizational skills
- Medical office experience
- Phone etiquette
- Administrative experience
- Time management
- Typing
- Data entry
- English
- Microsoft Outlook
- Word processing
Timeline
Call Center Representative
Retina Specialty Institute
11.2024 - Current
Patient Service Representative
LANDRUM -COVENANT CARE
07.2018 - 02.2019
PAR and Call Center
ESCAMBIA COMMUNITY CLINIC
07.2017 - 07.2018
Patient Transporter
COMPASS GROUP 'SACRED HEART HOSPITAL
01.2017 - 07.2017
Office Clerk
AEROTEK -SACRED HEART HOSPITAL
09.2016 - 01.2017
DISPATCHER / OFFICE CLERK
QUIGLEY COOLING, HEATING, & ELECTRIC
05.2015 - 01.2016
OFFICE MANAGER
BELZONA NFL, INC
07.2012 - 05.2015
BILLING AND COLLECTIONS SPECIALIST
GULF MEDICAL SERVICES, INC
09.2009 - 04.2012
Remote Customer Service Representative
PHNS
11.2008 - 05.2009
FOLLOW UP/COLLECTIONS SPECIALIST
MEDCLAIM SOLUTIONS
09.2008 - 10.2008