Rebecca Peck
Order Specialist
Onsted,MI
Summary
Experienced Customer Service and Data Entry associate. Able to handle high volume of
customers with minimum supervision. Works well with others as well as following directions.
Does very well with problem solving. Able to make decisions quickly and independently. Able
to find solutions with little information.
Authorized to work in the US for any employer
Overview
20
20
years of professional experience
4
4
Certifications
Work History
Order Specialists
Masco Cabinetry, Cabinetworks Group
Adrian, Norwalk, MI, CA
08.2018 - Current
- Order management-process high volumes (50-100) of orders per week and maintain schedules based on lead times to meet Builder requested delivery dates
- Order Account Management-manage processing schedules from 7-10 weeks prior to scheduled delivery through finals after installs are complete
- Maintained close builder relations, constantly in communication via email and scheduling software
- Communicated with many associates within company to maintain Customer relations and assure to meet all necessary expectations of customers
- Trained new and existing employees on various OS responsibilities
- Maintaining thorough and evolving knowledge of builder and company software
Served as team lead. - Maintained contracts
Customer Service Associate
American Aqua
Saline, MI
01.2016 - 08.2018
- In charge of retail store location
- Managed large daily customer call volume
- Problem solved customer complaints w/management team
- Responsible for direct relations for driver and customer service personnel
- Managed multiple Excel sheets that tracked different forms containing financial and business information.
- Managed retail space
- In charge of purchasing retail product
- Responded to customer calls and emails to answer questions about products and services
DAY STAY MANAGER
BreedAbove
Ann Arbor, MI
03.2015 - 01.2016
- Manage team of associates to complete daily tasks
- Monitor care of 100+ dogs in facility and delegate associates
- Provide customer service for clientele
- Administer time sensitive prescription medication.
Head Cashier
Lowe's
Adrian, MI
03.2011 - 03.2015
- Supervised 20+ cashiers
- Conducted cash Drawer audits
- Assisted customers with special order processing
- Managed break schedules for each cashier at appropriate times
- Educated employees on register use, merchandising, and customer service
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
Owner Operator
TRAINING IN STYLE SHOW HORSES
Tecumseh, MI
10.2003 - 07.2010
- Maintained all client equine
- Maintain all necessary components of farm operations to properly conduct business
- Cared for and maintained health and well-being of horses, dogs, cattle and swans on farm
- Managed 20+ animals
- Maintained medical records for each animal
Education
Skills
COMPUTER SKILLSundefined
Certification
MICROSOFT WORKS (20+ years)
Timeline
Order Specialists
Masco Cabinetry, Cabinetworks Group
08.2018 - Current
Customer Service Associate
American Aqua
01.2016 - 08.2018
DAY STAY MANAGER
BreedAbove
03.2015 - 01.2016
Head Cashier
Lowe's
03.2011 - 03.2015
Owner Operator
TRAINING IN STYLE SHOW HORSES
10.2003 - 07.2010
MICROSOFT WORKS (20+ years)
Order Management System
Equine Experience
Additional Information
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