Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rebecca Perdikis

Surprise,AZ

Summary

Accomplished Manager proven successful in challenging environments. Deliver exceptional results consistently, pursuing opportunities with tenacious dedication to continuous improvement. Keep business moving forward by setting ambitious goals and helping team strategies plans to exceed objectives. Skilled in operations and personnel management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

National Account Manager

US Property Pros dba Us Snow Pros
09.2023 - Current
    • Manage 10 national accounts, achieving a 35% revenue increase
    • Develop strategic plans to meet customer needs and drive growth
    • Identify and address client business needs with tailored sales solutions
    • Generate new accounts and manage existing ones to enhance profit opportunities
    • Negotiated contracts with national clients, resulting in a 20% cost reduction and improved service terms
    • Lead and Assist with procurement of vendors, RFPs, and enhancements
    • Onboard new vendors and assist with platform compliance.
    • Developed strategic account plans to enhance client relationships and maximize revenue opportunities.
    • Collaborated with cross-functional teams to drive product launches and ensure alignment with client needs.

Quality Control Manager

Express Facility Management
08.2022 - 08.2023
    • Identified solutions to issues, enhancing team efficiency and reducing conflicts
    • Ensured compliance with regulations, maintaining corporate integrity
    • Delivered quality control reports, aiding new contracts
    • Trained and developed employees, enhancing overall professional growth
    • Implemented advanced quality control protocols, reducing product defects by 20%
    • Streamlined production processes with cross-functional teams, increasing efficiency by 15%
    • Collaborated with vendors to enhance product quality, reducing return rates by 10%
    • Conducted comprehensive quality audits, identifying key areas for improvement and implementing changes that reduced error rates by 25%
    • Developed and implemented new quality assurance processes, enhancing product reliability and customer satisfaction
    • Worked closely with cross-functional teams to develop and refine quality standards, fostering a culture of continuous improvement
    • Achieved a 30% reduction in customer complaints by implementing targeted quality assurance initiatives
    • Conducted meticulous inspections, ensuring adherence to stringent quality requirements and regulatory standards.

Transition Coordinator

Diversified Maintenance
10.2017 - 08.2022

    • Regularly visited accounts to maintain service quality and resolve issues
    • Recruited and trained employees to meet contract specifications
    • Developed strong client relationships through regular visits, ensuring top-tier service and identifying upsell opportunities
    • Worked closely with key decision-makers across departments to deliver exceptional service and address customer concerns effectively
    • Managed documentation for customer interactions, employee training, and compliance, ensuring accuracy and timely resolution of issues
    • Enhanced client retention by 20% through proactive relationship management and service quality improvements
    • Facilitated cross-departmental initiatives to streamline operations, resulting in a 15% increase in efficiency
    • Maintained comprehensive documentation for compliance and training, ensuring 100% adherence to OHSA standards.
    • Coordinated transition processes for new contracts, ensuring seamless integration with existing operations.
    • Developed training programs to enhance staff proficiency and operational effectiveness during transitions.

Area Manager

Diversified Maintenance
10.2017 - 08.2022
    • Lead team to exceed sales targets, achieving measurable results in revenue growth
    • Conducted regular team meetings to set goals, review performance, and maintain clear communication
    • Managed budgets exceeding $1 million, ensuring financial efficiency and accountability
    • Implemented training programs to enhance staff skills and increase profitability
    • Performance improvements, enhancing operational efficiency by 10%
    • Streamlined operations, reducing costs by 15% through process optimization and resource allocation
    • Analyzed market trends and customer feedback to inform strategic decisions, boosting client satisfaction by 25%
    • Boosted client retention by 30% through strategic relationship management and targeted service improvements.
    • Managed operational budgets, ensuring adherence to financial guidelines and resource allocation.
    • Led cross-functional teams to enhance service delivery and client satisfaction across multiple sites.

Education

Bachelor's - Business Management

University of Phoenix
Phoenix, AZ
08.2021

Skills

  • Staff Training and Development
  • Profitability and Revenue Generation
  • Business Development
  • Cost Analysis and Savings
  • Purchasing and Planning
  • Contract negotiation
  • Attention to detail
  • Operations Management

Certification

  • OSHA 10
  • OSHA 30
  • CISM

Timeline

National Account Manager

US Property Pros dba Us Snow Pros
09.2023 - Current

Quality Control Manager

Express Facility Management
08.2022 - 08.2023

Transition Coordinator

Diversified Maintenance
10.2017 - 08.2022

Area Manager

Diversified Maintenance
10.2017 - 08.2022

Bachelor's - Business Management

University of Phoenix

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