Rebecca Perhanidis
Arlington,MA
Summary
My past experiences have yielded me an extraordinary diverse level of knowledge & work experience. What they all have taught me is the necessity to always network & build highly communicative relationships with everyone I might encounter in my professional & personal life. I've been in the service industry and retail industry most of my life, so service is my ultimate goal in my career. I'm technically savvy, detail oriented, tend to be a problem-solver, can multi-task, and learn new procedures quickly.
Overview
2
2
Languages
1
1
Certification
33
33
years of professional experience
Work History
Stylist/Esthetician
Horizons Salon
02.2015 - Current
- Designed customized cuts, color services, and styling plans aligned with client requests.
- Consulted with clients to assess hair goals, texture, and maintenance preferences.
- Recommended retail products and aftercare routines to support salon results.
- Managed appointment flow and maintained punctual service delivery throughout busy schedules.
- Mentored junior stylists on consultation, styling methods, and salon standards.
- Maintained clean workstation, sanitized tools, and followed salon safety procedures.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
Stylist/Esthetician
Hair Pluss
10.2006 - 08.2015
- Built repeat clientele through consistent service quality and strong client communication.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Applied advanced coloring, highlighting, and chemical treatment techniques with precision.
- Monitored current trends to understand fashions and better serve customer needs.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
QA Engineer
CardScan
02.2002 - 07.2005
- Executed regression testing across release cycles, identifying defects in scanning, indexing, and export functions.
- Validated OCR output against source images, ensuring consistent recognition of business cards and contact records.
- Developed test cases for card scanning workflows, verifying image capture accuracy and data extraction reliability.
- Documented software issues clearly, supporting developers with reproducible steps and prioritized bug reports.
- Collaborated with engineering teams to refine QA procedures and improve product stability.
- Maintained defect tracking records, monitoring resolution status and confirming fixes before deployment.
- Reviewed application updates for usability, compatibility, and performance across supported environments.
- Standardized quality checks for scan processing, improving accuracy and consistency across testing activities.
- Documented testing procedures for developers and future testing use.
- Developed and maintained defect databases for known issues.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
Technical Support Representative
CardScan Inc
05.2000 - 01.2002
- Diagnosed hardware, software, and network issues to restore user productivity quickly.
- Resolved complex service tickets using ticketing systems and structured troubleshooting workflows.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Supported remote users with phone, email, and chat-based technical assistance.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Escalated unresolved incidents with clear documentation and accurate technical summaries.
- Collaborated with cross-functional teams to coordinate repairs and system updates.
Sr. Teller/Customer Service Representative
Cambridge Savings Bank
03.1994 - 06.1999
- Processed deposits, withdrawals, and payments with accuracy while maintaining exceptional customer service.
- Verified account information and completed transactions in compliance with bank policies and procedures.
- Balanced cash drawer and resolved discrepancies to support daily branch accountability.
- Assisted customers with account inquiries, service requests, and basic product information.
- Supported branch operations by preparing cash shipments, coin orders, and night deposit processing.
- Trained new tellers on transaction procedures, cash handling, and service standards.
- Maintained confidentiality while handling sensitive financial data and document verification.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
- Coached and trained of new bank tellers.
- Answered phone and email inquiries on banking products.
- Handled foreign currency and performed currency transaction reports.
- Participated in community outreach initiatives as a representative of the bank, promoting brand visibility and fostering strong local relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Performed general teller duties for drive-thru line.
- Mentored newly hired team members on appropriate responses to patron questions.
- Received car loan, home loan, and other payments and posted to accounts.
- Replenished ATM funds in empty canisters prior to the validation process.
- Counted, verified and handled bank deposits and armored car transactions.
Education
High School Diploma -
Arlington High
Arlington, MAPC Repair/Support Specialist - PC Networking & Repair Support Specialist
Computer Education Business Institute
Woburn, MANo Degree - Business & Finance
Mass College of Finance
Boston, MAI Hold 2 Board of Cosmetology Licenses - Cosmetology & Medical Esthetics
Catherine Hinds Institute
Woburn, MASkills
- Product knowledge
- Customer service
- Multitasking
- Appointment management
- Salon operations
- Color correction techniques
- Store operations
- Teamwork and collaboration
- Time management
- Team collaboration
Certification
- PC Repair/Support Specialist - Certification
Languages
Spanish
Limited Working
Greek
Professional Working
Timeline
Stylist/Esthetician
Horizons Salon
02.2015 - Current
Stylist/Esthetician
Hair Pluss
10.2006 - 08.2015
QA Engineer
CardScan
02.2002 - 07.2005
Technical Support Representative
CardScan Inc
05.2000 - 01.2002
Sr. Teller/Customer Service Representative
Cambridge Savings Bank
03.1994 - 06.1999
High School Diploma -
Arlington High
PC Repair/Support Specialist - PC Networking & Repair Support Specialist
Computer Education Business Institute
No Degree - Business & Finance
Mass College of Finance
I Hold 2 Board of Cosmetology Licenses - Cosmetology & Medical Esthetics
Catherine Hinds Institute