Rebecca Pijus
Manteno,IL
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
4 Paws Pet Clinic
Bourbonnais, IL
02.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated databases with new and modified customer data.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
Education
Bachelor of Science - Cybersecurity
Southern Illinois University Carbondale
Carbondale, IL05-2025
Associate of Arts -
Kankakee Community College
Kankakee, IL01-2022
High School Diploma -
Manteno High School
Manteno, IL01-2015
Skills
- Data Entry
- Troubleshooting and diagnostics
- Technical Support
- Software updating
- Computer maintenance
- Problem-Solving
- Positive and professional
- Critical Thinking
- Computer Proficiency
References
References available upon request.
Timeline
Customer Service Representative
4 Paws Pet Clinic
02.2022 - Current
Bachelor of Science - Cybersecurity
Southern Illinois University Carbondale
Associate of Arts -
Kankakee Community College
High School Diploma -
Manteno High School
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