Rebecca Polinskiy
Hightstown,NJ
Summary
Accomplished Visual Merchandising Manager skilled at building an atmosphere of collaboration and performance excellence to provide every customer with an exceptional shopping experience.
Overview
9
9
years of professional experience
Work History
Visual Merchandising Manager
Urban Outfitters
03.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Improved store aesthetic by selecting appropriate fixtures and lighting, creating a more inviting atmosphere for customers.
- Maintained strong knowledge of current fashion trends and consumer preferences, applying this insight to create visually appealing merchandise presentations.
- Analyzed customer feedback data to identify areas for improvement in the visual merchandising strategy, leading to higher satisfaction ratings.
Store Manager
Urban Outfitters
06.2023 - 03.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain excellent relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Visual Merchandising Manager
Urban Outfitters
03.2022 - 06.2023
- Remained current and responded to interoffice communication while ensuring important company information reaches all levels of the team.
- Took smart visual risks with measurable results to maximize sales and impact customer experience.
- Set clear objectives and expectations by coaching team members on store processes, business analysis, merchandise placement, product standards, and visual display.
- Inspired team through shared fate, creativity, and empowerment.
- Monitored and replenished display inventory and restructured according to available stock.
- Conducted regular assessments of store layout, making data-driven adjustments to optimize traffic flow and product visibility.
Assistant Store Manager
Urban Outfitters
12.2019 - 03.2022
- Provided insights related to customer experience and communicated feedback to Visual Merchandising Manager and Store Brand Leader.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Delivered a seamless, omni channel shopping experience through understanding and utilization of tools available to service customer (POS, MPOS, In-Store and Curbside Pickup)
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supported Store Brand Leader in recruiting, hiring, and retaining a diverse and engaged team while fostering environment of continual development.
- Provided timely and specific employee feedback to create a culture of action and accountability.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Keyholder
Urban Outfitters
06.2019 - 12.2019
Team Leader
Urban Outfitters
09.2016 - 06.2019
Retail Sales Associate
Urban Outfitters
10.2015 - 09.2016
Office Coordinator
CanDo Fitness
10.2015 - 06.2016
Education
No Degree - Education
Mercer County Community College
West Windsor, NJHigh School Diploma -
Monroe Township High School
Monroe Township, NJ06.2014
Skills
- Customer Relations
- Problem-Solving
- Brand alignment
- Multitasking Abilities
- Team leadership and coaching
- Corporate Visual Standards
- Excellent Communication
Languages
Russian
Timeline
Visual Merchandising Manager
Urban Outfitters
03.2024 - Current
Store Manager
Urban Outfitters
06.2023 - 03.2024
Visual Merchandising Manager
Urban Outfitters
03.2022 - 06.2023
Assistant Store Manager
Urban Outfitters
12.2019 - 03.2022
Keyholder
Urban Outfitters
06.2019 - 12.2019
Team Leader
Urban Outfitters
09.2016 - 06.2019
Retail Sales Associate
Urban Outfitters
10.2015 - 09.2016
Office Coordinator
CanDo Fitness
10.2015 - 06.2016
No Degree - Education
Mercer County Community College
High School Diploma -
Monroe Township High School
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