Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Pollard

Fort Worth,TX

Summary


Results-driven data professional with keen eye for detail and passion for uncovering actionable insights from data. Proven track record of utilizing data analysis and visualization tools to drive business decisions and optimize processes. Team-oriented with strong focus on collaboration and adaptability, consistently delivering reliable results in dynamic environments.

Overview

11
11
years of professional experience

Work History

Business Manager

UnSkript3d Solutions
01.2021 - Current
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.

Supervisor

Genpact
08.2020 - 04.2023
  • Responsible for escalated concerns, customer connection, dispute resolution, servicing chats and phones, providing help and information in coaching style for new employees or team, host zoom calls for assisting teams and cultivating a training environment, provide coaching for policies and procedures
  • High CSAT and QA scores show knowledge for policies and procedures, independent and team-oriented
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Barista

Starbucks
02.2020 - 10.2020
  • Responsible for customer connection, monetary transactions, food and beverage prep, inventory, and quality control
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Project Manager

Echo PMG
02.2017 - 01.2020
  • Responsible for electronic import and export of data information, client relations, project coordinator, lead generation, training of new employees, file personal patient information
  • Social media manager, event coordinator, and scheduling along with phone and chat support
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Managed projects from procurement to commission.

Manager

Raising Canes
05.2016 - 04.2019
  • Responsible for food and beverage prep, inventory, training of new hires, monetary transactions, quality control and customer service
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Restaurant Manager

Steak n Shake
08.2018 - 01.2019
  • Responsible for daily cash TAF, interviewing and hiring of new employees, training and orientation, scheduling, sales and labor reports, inventory, PNL and employee positioning

Shift Manager

Whataburger
09.2015 - 05.2016
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Database Manager

Market Research Dallas
09.2013 - 12.2015
  • Responsible for managing client projects including day to day contact, client scheduling, and hosting in office clients
  • Provide specialized training for new team members
  • Import and export of digital data onto excel spreadsheets
  • Spearheaded the development of custom reports based on complex data sets, delivering key insights to inform strategic decision-making processes at various levels within the organization.
  • Administered regular National Address Change (NCOA) updates, batches of data enrichment and improvements to server.
  • Oversaw quarterly trouble-shooting and auditing reports guaranteeing efficient data transfers.
  • Ensured data integrity and accuracy by conducting regular audits and implementing validation checks.
  • Reduced data retrieval time for end-users by designing and implementing efficient storage structures.
  • Led multiple projects simultaneously, adhering to strict deadlines and producing quality work.
  • Consulted with IT on advancement of [Software] built to manage data connectivity between network systems.
  • Developed and compiled reports on delivery of data and daily revenue projections.
  • Provided expert technical support to end-users experiencing difficulties with database applications or interfaces, resolving issues in a timely manner.

Education

BA - Psychology

South University

BA - Psychology

Argosy university online
03.2019

Social Services Certification -

alison online courses
04.2017

Skills

  • Microsoft Office
  • Mac OS
  • Internet
  • 10 key
  • Outlook
  • Teams
  • Zoom
  • Social Media
  • Database Management
  • Flyer Design
  • Travel Planning
  • Google
  • Public Relations
  • Marketing
  • Strong Written and Verbal English Communication
  • Group Training
  • Extremely Organized
  • Multitasked
  • Employee Training
  • Experienced in Inventory
  • Event and Project Coordinator
  • Policy Implementation
  • Delegates Tasks
  • Analytical and Critical Thinker
  • Adaptable
  • Outstanding Ability to Assess and Determine Proper Course of Action in High Stress Situations
  • Extremely Punctual
  • Team Player
  • Financial Management
  • Customer Service
  • Project Management
  • Employee Management
  • Analytical Thinking
  • Documentation And Reporting
  • Business Development
  • Customer Relationship Management
  • Customer Relations
  • Team Building and Leadership
  • Operational leadership
  • Business Administration
  • Operational Oversight

Timeline

Business Manager

UnSkript3d Solutions
01.2021 - Current

Supervisor

Genpact
08.2020 - 04.2023

Barista

Starbucks
02.2020 - 10.2020

Restaurant Manager

Steak n Shake
08.2018 - 01.2019

Project Manager

Echo PMG
02.2017 - 01.2020

Manager

Raising Canes
05.2016 - 04.2019

Shift Manager

Whataburger
09.2015 - 05.2016

Database Manager

Market Research Dallas
09.2013 - 12.2015

BA - Psychology

Argosy university online

Social Services Certification -

alison online courses

BA - Psychology

South University

Similar Profiles

CREATE PROFILE
Rebecca Pollard