Rebecca Prather
AIM for Wellbeing
Cincinnati,OH
17
years of professional experience
Results-driven professional with expertise in clinical operations and patient management. Known for optimizing workflows and implementing best practices to achieve quality care and patient satisfaction. Focused on continuous improvement and effective team collaboration.
Work History
Clinical Manager, Medical Assistant
17 Years- Led clinical team to enhance patient care delivery and improve health outcomes.
- Developed and implemented operational protocols to streamline service efficiency.
- Managed staff performance through regular evaluations and constructive feedback sessions.
- Coordinated interdisciplinary meetings to foster communication among healthcare professionals.
- Trained new hires on best practices in patient management and compliance standards.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Oversaw overall operation of patient care.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Collaborated with other departments to coordinate seamless patient care across various medical specialties.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Provided ongoing case management to patients to implement appropriate treatment plans, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Facilitated hiring of qualified Back Office personnel by interviewing applicants and making recommendations for employment.
- Managed 2-5 employees with various personalities and from different cultures for a large eight-physician practice.
- Implemented new policies and educated staff on changes.
- Handled job duties for staff members which were unavailable or out of office.
- Managed daily operations of a 2-5-person clinic supporting approximately 500-1000 patients per week.
- Oversaw hiring, onboarding, and evaluation of clinical staff, contributing to a high-performing team environment.
- Created work schedules for 2-5 employees.
- Streamlined clinic operations for increased efficiency by optimizing patient flow and appointment scheduling processes.
- Led transition to telehealth services, ensuring uninterrupted patient care during challenging times.
- Fostered culture of continuous improvement, leading to more effective patient care strategies.
- Reduced patient wait times by optimizing clinic scheduling procedures.
- Enhanced communication with patients and their families to provide more personalized care plans.
- Optimized inventory management systems to ensure availability of critical supplies.
- Gathered, processed, and shipped lab specimens.
- Managed appointment scheduling, optimizing clinic workflow and enhancing patient access to care services.
- Mentored junior staff on clinical procedures and best practices, fostering a culture of continuous improvement and teamwork.
- Developed training materials for new hires, streamlining onboarding processes and enhancing team productivity across the clinic.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Facilitated a positive patient experience, greeting patients warmly and providing clear directions within the clinic.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
Medical Assistant Certificate - Medical Assisting
High School Diploma
Skills
Direct patient care and education
Clinical leadership
Clinical operations planning and implementation
Continuous improvement
Patient management
Appointment scheduling
Staff scheduling
Proficient in Cerbo EHR
Clinical documentation
HIPAA compliance
Training and mentoring
Phlebotomy
Specimen collections and processing
Inventory management
Timeline
Clinical Manager, Medical Assistant
AIM for Wellbeing
08.2009 - 08.2026Read More
Ross Insititute For Medical And Dental Technology
Medical Assistant Certificate from Medical Assisting
Read More
Princeton High School
High School Diploma
Read More