REBECA PRENTISS
Loveland,CO
Summary
To always be learning and gaining knowledge in new tasks, as well as, perfecting skills on previous knowledge sets Efficient Ticket Agent with 20 years of experience in fast-paced environments. Reliable team member with adaptability and situational awareness- supporting team members after identifying deficiencies. Established methods for streamlining ticket sales and cashier operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Partner Ticket Support /Remote
ManPower Inc/ IBM Boulder
05.2021 - Current
- Customer service, inbound and outbound calling to obtain information
- Researching, updating, and confirming coverage information with clients
- Filling out logs, releasing tickets for service, and sending SSR's for service calls.
- Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
- Managed cross-functional teams to deliver high-quality projects on time and within given time frames.
Custodial staff
Sanchez Fisher Janitorial Services
05.2013 - 05.2024
- Follow all syllabus for each office in cleaning tasks
- Manage any staff that is assisting in cleaning tasks
- Ensure every need and request is met for clients.
- Improved facility cleanliness by implementing efficient custodial procedures and practices.
- Enhanced customer satisfaction by maintaining a well-organized and visually appealing environment.
- Reduced maintenance costs through timely identification and repair of minor issues.
School Site lead
Thompson School District/Nutrition services department
04.2013 - 08.2021
- Manage one aide, in food prep, food accounting, and daily site shut down
- Student account management and protect account information, distribute breakfast and lunches in a safe food environment
- Prepare all on site meals, and account for all food consumption and waste daily.
Shift Manager
Taco Bell
12.2007 - 04.2013
- Manage, Delegate and ensure all shift tasks completed
- Produce, prepare and issue all food to customers in clean safe environment
- Count and handle and prepare all cash drawers and deposits for daily shifts.
Education
GED -
CSU Extensions
05.2003
Skills
- Organization
- Team player
- Creative
- Hard working
- Great customer service
- Reliable
- Outbound/inbound call representative
- Computer based knowledge
- Corporate Communications
- Customer Relationship Building
- Knowledgeable in Microsoft word, office, teams, box, email
- Teamwork and Collaboration
- Client Account Management
Affiliations
- Longmont Elks Lodge #1055
Certification
- CCW Training - Valid Until 2028
Timeline
Business Partner Ticket Support /Remote
ManPower Inc/ IBM Boulder
05.2021 - Current
Custodial staff
Sanchez Fisher Janitorial Services
05.2013 - 05.2024
School Site lead
Thompson School District/Nutrition services department
04.2013 - 08.2021
Shift Manager
Taco Bell
12.2007 - 04.2013
GED -
CSU Extensions
- CCW Training - Valid Until 2028
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