Rebecca Prifti
Granite City,IL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Veterinary Assistant
Bellemore Animal Hospital
Granite City, IL
04.2022 - Current
- Assisted veterinarians in diagnosing and treating various animal health issues.
- Conducted routine wellness exams, ensuring accurate record-keeping and compliance with protocols.
- Administered medications and vaccinations under veterinary supervision, maintaining strict adherence to safety guidelines.
- Educated pet owners on proper care, nutrition, and preventive measures for their animals.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
Event Usher
St Louis Cardinals
St Louis, MO
03.2017 - Current
- Assisted patrons with seating arrangements, ensuring smooth entry and exit during events.
- Monitored crowd behaviors to maintain safety and compliance with venue policies.
- Provided information on event schedules, helping enhance guest experience and satisfaction.
- Collaborated with security teams to address any concerns efficiently and effectively.
- Participated in pre-event briefings, staying informed about specific event requirements and expectations.
Restaurant Manager
Teri's Diner
Granite City, IL
12.2019 - 04.2022
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Oversaw daily operations, ensuring high-quality food and service standards.
- Managed staff recruitment, training, and performance evaluations to enhance team efficiency.
Preschool Teacher's Assistant
Holy Family Catholic School
Granite City, IL
08.2012 - 06.2017
- Encouraged student engagement through interactive learning tools and hands-on activities, enhancing participation rates.
- Maintained a safe and clean classroom environment, adhering to health and safety regulations consistently.
- Monitored student behavior, providing guidance and support to promote social skills and conflict resolution.
- Served as an empathetic listener when comforting upset or frustrated children while fostering resilience in handling challenging situations.
- Supervised indoor and outdoor playtime activities, ensuring student safety at all times.
Education
No Degree - Nursing
Southwestern Illinois College
Belleville, Illinois, ILNo Degree - Veterinary Science
Penn Foster Career School
Scranton, PAHigh School Diploma -
Granite City High School
Granite City, IL05-2012
Skills
- Client communication
- Problem resolution
- Dependable and responsible
- Calm under pressure
- Critical thinking
- Strong work ethic
- Crowd control techniques
- Positive reinforcement
Timeline
Veterinary Assistant
Bellemore Animal Hospital
04.2022 - Current
Restaurant Manager
Teri's Diner
12.2019 - 04.2022
Event Usher
St Louis Cardinals
03.2017 - Current
Preschool Teacher's Assistant
Holy Family Catholic School
08.2012 - 06.2017
No Degree - Nursing
Southwestern Illinois College
No Degree - Veterinary Science
Penn Foster Career School
High School Diploma -
Granite City High School