Board Leadership Governance And Volunteer Experience
Timeline
Rebecca Puckett
Columbus,GA
Summary
Global credentialing leader with over 15 years of experience driving high-stakes certification programs and ensuring examination integrity. Proven success in fostering strategic partnerships, managing cross-functional teams, and enhancing candidate experiences. Committed to advancing organizational initiatives that optimize certification quality and operational excellence.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Senior Certification Program Manager
Qlik
01.2021 - 07.2026
Lead the global certification program supporting Qlik's cloud analytics platform, providing strategic and operational leadership for a portfolio of high-stakes technical certification programs.
Lead global certification operations, including examination development, delivery, accommodations, appeals, candidate support, and testing platform administration.
Partnered with psychometric consultants to ensure examinations remained valid, reliable, and legally defensible.
Cultivated strategic relationships with examination delivery, item banking, and psychometric vendors to enhance certification program effectiveness.
Recruited, vetted, onboarded, and supported global subject matter experts for examination development across 16 certification programs, ensuring high-quality outcomes.
Collaborated with Product, Marketing, and Education teams to align certification strategy with business objectives and product launches, driving successful implementation.
Developed go-to-market strategies for online learning courses and certification products that supported organizational growth and learner engagement.
Chief Examination Officer
International Board of Lactation Consultant Examiners (IBLCE)
01.2018 - 01.2021
Provided executive leadership for global examination operations supporting one of the world's leading healthcare credentialing organizations.
Directed the complete examination lifecycle from Job Analysis through post-examination scoring and reporting.
Managed examination delivery in 16 languages, enhancing accessibility for candidates worldwide.
Developed examination budgets and operational forecasts, aligning resources with strategic organizational goals.
Supervised professional staff and contractors responsible for global examination operations.
Led NCCA reaccreditation efforts in partnership with psychometric consultants, ensuring continued compliance with national accreditation standards.
Participated in organizational strategic planning and policy development initiatives.
Built collaborative relationships with Board of Directors and cross-functional stakeholders, advancing organizational priorities and strengthening global certification program.
Director, Examination Development
International Board of Lactation Consultant Examiners (IBLCE)
01.2017 - 01.2018
Directed annual examination development meetings supporting a global, high-stakes professional certification program.
Led the construction, review, and approval of examination forms, ensuring compliance with published test specifications and psychometric standards.
Partnered with psychometric consultants to develop defensible examination forms and establish scoring methodologies.
Recruited and onboarded diverse subject matter experts, ensuring high-quality examination content and broad professional representation.
Acted as staff liaison to volunteer committees and subcommittees, enhancing collaboration among subject matter experts and organizational leadership.
Streamlined examination development processes, strengthening quality and governance.
Item Bank Manager
International Board of Lactation Consultant Examiners (IBLCE)
01.2014 - 01.2017
Designed and managed the organization's item development program supporting a global high-stakes certification examination.
Established and facilitated a structured item writing process that produced more than 120 examination items annually.
Recruited and trained volunteer subject matter experts, ensuring geographic and professional representation aligned with organizational goals.
Facilitated monthly Item Writing Subcommittee meetings to review and enhance examination content, ensuring adherence to quality standards.
Partnered with psychometric consultants and examination leadership to strengthen item quality and support defensible assessment practices.
Ensured item bank integrity through streamlined review and approval processes, maintaining high standards of content management.
Instructor / Outpatient Lactation Clinic Intern
Providence Alaska Medical Center
01.2011 - 01.2013
Coordinated outpatient lactation services, enhancing administrative support and facilitating patient care alongside International Board Certified Lactation Consultants.
Completed supervised clinical training in lactation consultation within a multidisciplinary healthcare environment.
Developed and delivered multi-week prenatal education and parenting classes for expectant families.
Developed expertise in maternal-child health, patient education, and evidence-based clinical practice, contributing to improved care delivery.
Assisted in implementing Epic electronic medical record system, streamlining workflows and aiding staff transition activities.
Education
Maternal and Child Health Fellow -
Rocky Mountain Public Health Education Consortium
01-2009
Bachelor of Arts - BA - Communication and Media Studies
DePaul University
Master of Public Health - MPH - Maternal and Child Health
University of Alaska Anchorage
Certification
Project Management Professional (PMP), Project Management Institute, 02/01/24, 02/01/27
International Board Certified Lactation Consultant (expired), L-49704, 07/01/13, 12/31/23
Publications
Aist, J.E. & Puckett, R.L., 12/01/12, Factors that Influence the Decision to Breastfeed for Adolescent Mothers in the State of Alaska., Presented at the annual meeting of the Alaska Public Health Association, Anchorage, AK
Puckett, R.L., 10/01/11, Breastfeeding decisions for Alaska's teen moms: Observations from the professionals' point of view., Poster presented at the annual meeting of the American Public Health Association, Washington, D.C.
Puckett, R.L., 10/01/09, Centering Pregnancy in a Community Health Care Setting: A Program Evaluation., Poster presented at the annual meeting of the Colorado Public Health Association, Copper Mountain, CO
Board Leadership Governance And Volunteer Experience
President, Board of Directors, Columbus Space Program, 01/01/22 - 12/31/24, Lead strategic planning, logistics, and corporate and individual fundraising efforts for a regional STEM non-profit that served 200 students annually., Responsible for an annual budget of $150K., Worked under the auspices of the Muscogee County School District, ensuring adherence to district policies., Recruited and on-boarded volunteers and board members.
President, Board of Directors, Hurricanes Swim Club, 01/01/18 - 12/31/21, Lead operational board of 220 member USA Swim team., Responsible for hiring and coaching of 4 staff members., Oversaw $350K annual budget., Ensured adherence to USA Swimming policies and procedures., Guided team through COVID-19 facility closures and alternative training methods.
Chair, Lactation Shared Governance Council, Providence Alaska Medical Center, 01/01/12 - 12/31/13, Developed hospital-wide policies for breastfeeding mothers and infants., Analyzed metrics to ensure breastfeeding goals were being met., Collected and analyzed data for recertification of Baby Friendly Hospital designation., Developed and presented professional development seminars for RNs, CNAs, and Lactation Consultants.
Timeline
Senior Certification Program Manager
Qlik
01.2021 - 07.2026
Chief Examination Officer
International Board of Lactation Consultant Examiners (IBLCE)
01.2018 - 01.2021
Director, Examination Development
International Board of Lactation Consultant Examiners (IBLCE)
01.2017 - 01.2018
Item Bank Manager
International Board of Lactation Consultant Examiners (IBLCE)
01.2014 - 01.2017
Instructor / Outpatient Lactation Clinic Intern
Providence Alaska Medical Center
01.2011 - 01.2013
Maternal and Child Health Fellow -
Rocky Mountain Public Health Education Consortium
Bachelor of Arts - BA - Communication and Media Studies
DePaul University
Master of Public Health - MPH - Maternal and Child Health
Senior Program Manager, Certification Operations at National Association of Corporate DirectorsSenior Program Manager, Certification Operations at National Association of Corporate Directors