Sergio Rodriguez
Senior Program Manager
Miami,Florida
Overview
12
12
years of professional experience
7
7
Years of experience in data analytics
4
4
Years of experience in Program/Project Management
4
4
Years of experience executing internal/external communications
2
2
years of post-secondary education
Work History
Senior Certification Program Manager
VMware
04.2019 - Current
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and fast-paced environment.
Business Analyst, Distribution Program, WW Partner
VMware
02.2018 - 04.2019
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Generated business intelligence reports to inform strategic decision-making.
Senior Analyst, Education Operations Global PSO Op
VMware
07.2015 - 02.2018
- Investigated system issues and implemented resolutions to reduce downtime.
- Identified and resolved problems through root cause analysis and research.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Customer Support Specialist, Education Op
VMware
10.2013 - 07.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume case setting, prioritizing tasks to keep up with challenging deadlines.
Salesforce Administrator, Customer Onboarding
Salesforce
10.2011 - 10.2013
- Engaged with top-tier customers on their new CRM business investment.
- Delivered and performed personalized 1-hour presentations.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Microsoft Office Specialist) - undefined
Boston College
2010
Certification - Certification Credentialing Specialist
Institute For Credentialing Excellence
Washington D.C. USA 06.2022 - 12.2022
Certification - CRM
Salesforce.com
San Francisco, California, USA 10.2010 - 12.2010
Associate of Arts - Business Administration
Miami Dade College
Miami, FL, USA 08.2008 - 05.2010
High School Diploma - Business Administration
Dade Christian School
Miami, FL, USA2010
I.C.E Credentialing Specialist - undefined
2022
Salesforce.com System Admin 201 Certification - undefined
2010
Skills
- Program Management
- Process Development
- Product Launches / Annual Program Launches
- Website Design Improvements and Maintenance
- Internal / External Communications
- Marketing Strategies
- VMware Certification Expertise
- Well experienced in CRM, SFDC, SAP, BI, Excel, UAT, Triole, Oracle, Adobe Illustrator
- Bi-Lingual (English Spanish)
Additional Information
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seven Years of experience in process management, process analysis, process documentation, process improvement, streamlining processes. Seven Years of experience in data analytics (QBR reporting, data clean-up, metrics development, business health). Four Years of experience in program/project management, project scoping, project execution and delivery. 4 Years of experience developing and executing internal/external communications
Timeline
Certification - Certification Credentialing Specialist
Institute For Credentialing Excellence
06.2022 - 12.2022
Senior Certification Program Manager
VMware
04.2019 - Current
Business Analyst, Distribution Program, WW Partner
VMware
02.2018 - 04.2019
Senior Analyst, Education Operations Global PSO Op
VMware
07.2015 - 02.2018
Customer Support Specialist, Education Op
VMware
10.2013 - 07.2015
Salesforce Administrator, Customer Onboarding
Salesforce
10.2011 - 10.2013
Certification - CRM
Salesforce.com
10.2010 - 12.2010
Associate of Arts - Business Administration
Miami Dade College
08.2008 - 05.2010
Microsoft Office Specialist) - undefined
Boston College
High School Diploma - Business Administration
Dade Christian School
I.C.E Credentialing Specialist - undefined
Salesforce.com System Admin 201 Certification - undefined
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