Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Allen Holt

Thief River Falls,Minnesota

Summary

Lead Certification Program Specialist at DigiKey, skilled in program management and data analysis. Enhanced program effectiveness through strategic evaluation of key performance indicators. Fostered strong partnerships to secure essential resources, while demonstrating expertise in staff development and training coordination. Committed to driving impactful program outcomes and continuous improvement.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Lead Certification Program Specialist

DigiKey
03.2023 - Current
  • Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
  • Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
  • Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
  • Worked alongside other professionals to outline and implement program plans and objectives.
  • Built strong relationships with external partners to secure resources and support necessary for program success.

Manager, Trade Compliance

DigiKey
01.2012 - 03.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Supervisor, Customer Service

DigiKey
04.2008 - 01.2012
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

General Studies

Central Texas College
Killeen, TX

Skills

  • Program management
  • Training coordination
  • Staff development expertise
  • Group and individual instruction
  • Standard operating procedures
  • Data management

Certification

Certified for Dangerous good shipping by Ground and Air. Also able to sign Hazardous waste manifests.

Timeline

Lead Certification Program Specialist

DigiKey
03.2023 - Current

Manager, Trade Compliance

DigiKey
01.2012 - 03.2023

Supervisor, Customer Service

DigiKey
04.2008 - 01.2012

General Studies

Central Texas College

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