Rebecca Ramirez
Fairfield
Summary
Compassionate and driven psychology student with a strong foundation in human services, case management, and cross-cultural mental health practices. Experienced in leadership, client care, and team development through both entrepreneurial and caregiving roles. Proven ability to manage operations, support diverse populations, and foster growth in high-pressure environments. Fluent in Spanish with professional translation experience and a deep understanding of cultural sensitivity in client interactions. Currently pursuing a B.S. In psychology at Sacramento State University, with hands-on experience in adolescent development and mentorship. Passionate about empowering individuals and families through empathetic communication, strategic support, and trauma-informed practices. Seasoned Small Business Owner with 3 years of experience in operations management, business strategy, and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
10
10
years of professional experience
Work History
Stay-at-home/Care Provider
Fairfield
01.2024 - Current
- Provided a safe environment.
- Organized activities that enhanced children's physical, social, and emotional development.
- Organized schedules, daily tasks, and household activities.
- Prepared healthy meals promptly.
- Conflict resolution and redirection skills.
- Time management skills.
Customer Service Specialist
Plus 82 Korean BBQ
Fairfield
01.2021 - Current
- Shift leader + Server & Catering manager.
- Managed daily restaurant operations, including staff hiring, training, scheduling, and inventory management.
- Fostered a positive, collaborative work environment and resolved customer service issues effectively.
- Improved operational efficiency and maintained high customer satisfaction ratings.
- Demonstrate your ability to manage multiple tasks simultaneously in a fast-paced environment.
Customer Service Specialist
Amar Indian Cuisine
Fairfield
01.2021 - Current
- Managed daily restaurant operations, including staff hiring, training, scheduling, and inventory management.
- Fostered a positive, collaborative work environment and resolved customer service issues effectively.
- Improved operational efficiency and maintained high customer satisfaction ratings.
- Demonstrate your ability to manage multiple tasks simultaneously in a fast-paced environment.
Business Owner
La Fresita catering & more
Fairfield
01.2021 - 01.2023
- Company Overview: Business featured Live on “Vision Latina TV” for rising businesses in the Bay Area and inspiration for young women business owners.
- Team Supervision & Development → managing employees, training, and improving team performance.
- Sales Strategy & Revenue Growth Developed and implemented sales strategies that increased customer acquisition, retention, and profitability.
- Inventory & Supply Chain Coordination Handled vendor relations, inventory management, and procurement to maintain stock levels and minimize operational disruptions.
- Customer Relationship Management Built strong client relationships through personalized service, resulting in repeat business and positive word-of-mouth referrals.
- Business featured Live on “Vision Latina TV” for rising businesses in the Bay Area and inspiration for young women business owners.
Youth Group Leader & Children’s Choir Instructor
Fairfield
01.2015 - 01.2017
- Led leadership-building and communication-focused activities for children and adolescents.
- Organized and directed children’s choir sessions, encouraging creativity, emotional expression, and teamwork.
- Fostered an inclusive and supportive environment through culturally sensitive engagement and behavior support.
- Taught Ukulele & musical instruments for the youth.
Education
B.S. - Psychology
Sacramento State University
6000 Jed Smith Dr, Sacramento, CA 9581912-2025
Associate's Degree - Psychology
Solano Community College
4000 Suisun Valley Rd, Fairfield, CA 9453401.2023
Skills
- Fluent in Spanish medical terms
- Communication
- Translation
- Culturally sensitive
- Interpersonal skills
- Empathetic listening
- Operating systems' familiarity: Google Docs, Google Sheets, Word docs, Excel, PowerPoint, Outlook
- Social media marketing
- Standard Operating Procedure (SOP) Compliance
- Strategic goal alignment
- Collaborative team leadership
- Team development
- Mentorships
- Time management skills
- Initiative
- Self-motivating
- Conflict resolution
- Adaptability
- Resilience
- Public speaking
- Management
- Operations skills
- Computer and technology experience
Volunteer Experience
- Zoom, 01/23, Donated self-made course in Marketing & business for women to grow & develop a business plan., Customized free Logo., Social media growth in followers & promotional skills., Technical skills in editing., Customer retention., Goal setting & accountability.
- Walnut Creek NICU, 01/24, Donated craft items., Created crafts for the holiday season.
- Holy Spirit Church, 01/15 - 12/17, Led leadership-building and communication-focused activities for children and adolescents., Organized and directed children’s choir sessions, encouraging creativity, emotional expression, and teamwork., Fostered an inclusive and supportive environment through culturally sensitive engagement and behavior support., Taught Ukulele & musical instruments for the youth.
Academic Preparation
- Solano Community College, Associate's Degree, 05/23, HS 055 Introduction to Case Management, HS 051 Serving Diverse Populations, PSYCH 005 Abnormal Psychology
- Sacramento State University, B.S. in Psychology (in progress), 12/25, PSYCH 100 Cross-Cultural Psychology Mentor, PSYCH 149 Psych of adolescence, PSYCH 040 Drugs, Society & Behavior, PSYCH 115 Introduction to neuroscience, ABA 171 Applied behavioral analysis
Languages
Spanish
Professional
Timeline
Stay-at-home/Care Provider
01.2024 - Current
Customer Service Specialist
Plus 82 Korean BBQ
01.2021 - Current
Customer Service Specialist
Amar Indian Cuisine
01.2021 - Current
Business Owner
La Fresita catering & more
01.2021 - 01.2023
Youth Group Leader & Children’s Choir Instructor
01.2015 - 01.2017
B.S. - Psychology
Sacramento State University
Associate's Degree - Psychology
Solano Community College