Rebecca Rapavi
GC Services
Webster,TX
4
years of professional experience
Friendly and dependable customer service professional with experience in hospitality and customer support management. Skilled at creating positive customer experiences, handling cash transactions, resolving concerns, and working efficiently in fast paced environments. Passionate about helping customers find what they need and contributing to a welcoming, team-oriented atmosphere.
Work History
Collections Specialist
2 Months- Coordinated client interactions to manage and resolve issues related to overdue accounts.
- Assisted in resolving billing disputes through effective problem-solving techniques.
- Maintained accurate records of payment arrangements and account statuses in company database.
- Facilitated negotiations to secure timely payments while ensuring compliance with regulatory guidelines.
- Processed payments and applied to customer balances.
Server
6 Months- Provided exceptional customer service, ensuring guest satisfaction through attentive communication.
- Enhanced customer experience through informed recommendations of food and beverage selections based on menu expertise.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
Education
High School Diploma
Skills
Credit and collections
Teamwork orientation
Account review
Relationship building
Financial management
Goal-oriented mindset
Timeline
Collections Specialist
GC Services
10.2022 - 12.2022Read More
Server
Tilted Kilt Pub & Eatery
02.2019 - 08.2019Read More
Harker Heights High School
High School Diploma
Read More