Summary
Work History
Education
Skills
Timeline
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Rebecca Rego

Norfolk,VA

Summary

Dynamic Patient Care Coordinator with a proven track record of enhancing patient satisfaction and streamlining care coordination. Skilled in HIPAA compliance and customer service, I excel in managing patient information and improving communication between healthcare providers. Achieved a notable increase in patient satisfaction through meticulous attention to detail and organizational skills.

Work History

Patient Care Coordinator

Reach Orthotics & Prosthetics Services
05.2023 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Overnight Pet Care Specialist

PetSmart
07.2021 - 02.2024
  • Maintained clean and sanitary living spaces for pets, contributing to the overall health and well-being of each animal.
  • Monitored pets for signs of distress or illness, acting promptly to address any concerns and communicate with management as needed.
  • Enhanced client satisfaction by providing attentive overnight pet care, ensuring a comfortable and safe environment for animals.
  • Identified potential hazards within pet environments and took necessary precautions to mitigate risks, safeguarding the safety of pets in my care.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.

Patient Care Coordinator

Progressive Prosthetic & Orthopedic Services
04.2015 - 05.2023
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.

Education

Certificate - Medical Administration

Kee Business College
Newport News, VA
10.2005

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Appointment scheduling
  • Organizational skills
  • Customer service
  • Attention to detail
  • Insurance verification
  • Patient care coordination
  • Patient confidentiality
  • Verbal and written communication
  • Scheduling
  • Medical terminology
  • Patient records management
  • Patient documentation

Timeline

Patient Care Coordinator

Reach Orthotics & Prosthetics Services
05.2023 - Current

Overnight Pet Care Specialist

PetSmart
07.2021 - 02.2024

Patient Care Coordinator

Progressive Prosthetic & Orthopedic Services
04.2015 - 05.2023

Certificate - Medical Administration

Kee Business College

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Rebecca Rego