Dynamic Patient Care Coordinator with a proven track record of enhancing patient satisfaction and streamlining care coordination. Skilled in HIPAA compliance and customer service, I excel in managing patient information and improving communication between healthcare providers. Achieved a notable increase in patient satisfaction through meticulous attention to detail and organizational skills.
Work History
Patient Care Coordinator
Reach Orthotics & Prosthetics Services
05.2023 - Current
Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Overnight Pet Care Specialist
PetSmart
07.2021 - 02.2024
Maintained clean and sanitary living spaces for pets, contributing to the overall health and well-being of each animal.
Monitored pets for signs of distress or illness, acting promptly to address any concerns and communicate with management as needed.
Enhanced client satisfaction by providing attentive overnight pet care, ensuring a comfortable and safe environment for animals.
Identified potential hazards within pet environments and took necessary precautions to mitigate risks, safeguarding the safety of pets in my care.
Fed and watered animals to provide necessary nutrients and keep pets healthy.
Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
Patient Care Coordinator
Progressive Prosthetic & Orthopedic Services
04.2015 - 05.2023
Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Education
Certificate - Medical Administration
Kee Business College
Newport News, VA
10.2005
Skills
Critical thinking skills
HIPAA compliance
Appointment scheduling
Organizational skills
Customer service
Attention to detail
Insurance verification
Patient care coordination
Patient confidentiality
Verbal and written communication
Scheduling
Medical terminology
Patient records management
Patient documentation
Timeline
Patient Care Coordinator
Reach Orthotics & Prosthetics Services
05.2023 - Current
Overnight Pet Care Specialist
PetSmart
07.2021 - 02.2024
Patient Care Coordinator
Progressive Prosthetic & Orthopedic Services
04.2015 - 05.2023
Certificate - Medical Administration
Kee Business College
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