Rebecca Rego
Norfolk,VA
Summary
Patient Care Coordinator with extensive experience in orthotics and prosthetics, specializing in HIPAA compliance and efficient patient scheduling. Demonstrated success in improving patient satisfaction through superior customer service and clear communication. Skilled in handling sensitive information and building trust, ensuring a smooth care experience for patients.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Reach Orthotics & Prosthetics Services
Chesapeake, VA
05.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage, and obtain authorizations for medical treatments and procedures.
Overnight Pet Care Specialist
PetSmart
Virginia Beach, VA
08.2021 - 02.2024
- Maintained clean and sanitary living spaces for pets, contributing to the overall health and well-being of each animal.
- Developed personalized care plans for each pet, taking into account individual needs and preferences, to provide the best possible experience.
- Gained trust from clients by consistently delivering exceptional service, leading to repeat business and referrals from satisfied customers.
- Managed difficult or aggressive behaviors in pets through positive reinforcement techniques and appropriate interventions, maintaining a calm environment.
- Monitored pets for signs of distress or illness, acting promptly to address any concerns, and communicate with owners as needed.
- Enhanced client satisfaction by providing attentive overnight pet care, ensuring a comfortable and safe environment for animals.
- Identified potential hazards within pet environments and took necessary precautions to mitigate risks, safeguarding the safety of pets in my care.
Patient Care Coordinator
Progressive Prosthetic & Orthopedic Services
Virginia Beach, VA
04.2015 - 05.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage, and obtain authorizations for medical treatments and procedures.
Education
Certificate - Medical Administration
Kee Business College
Newport News, VA10.2005
Skills
- Patient scheduling and appointment coordination
- HIPAA compliance and patient confidentiality
- Insurance verification and claims processing
- Electronic health records management
- Organizational skills and multitasking
- Critical thinking and problem-solving
- Customer service and patient care
- Attention to detail and accuracy
- Verbal and written communication skills
- Medical terminology expertise
Timeline
Patient Care Coordinator
Reach Orthotics & Prosthetics Services
05.2023 - Current
Overnight Pet Care Specialist
PetSmart
08.2021 - 02.2024
Patient Care Coordinator
Progressive Prosthetic & Orthopedic Services
04.2015 - 05.2023
Certificate - Medical Administration
Kee Business College
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