Susan Prestigiacomo
Louisa,KY
Summary
Dynamic Patient Care Coordinator with a proven track record at Heartland Imaging, excelling in patient scheduling and insurance verification. Adept at enhancing patient satisfaction through effective communication and follow-up procedures, ensuring seamless care coordination. Committed to optimizing workflows while delivering compassionate support and education to patients.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Heartland Imaging
05.2024 - Current
- Coordinated patient scheduling to optimize workflow and reduce wait times.
- Assisted in insurance verification processes, enhancing patient service efficiency.
- Facilitated follow-up appointments, improving patient adherence to treatment plans.
- Delivered excellent patient experiences and direct care.
Patient Care Coordinator
Baptist Health Medical Center
11.2020 - 05.2024
- Trained new staff on office protocols and customer service best practices.
- Supported patients in understanding procedures, ensuring clear communication and comfort.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Customer Service Representative
Iglou Louisville
01.2019 - 11.2020
- Managed high-volume customer inquiries through phone, email, and chat channels.
- Analyzed customer feedback to identify areas for improvement in service offerings.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Penske Logistics, Ford Motor Company, MSC, CMMS
03.2017 - 01.2020
- Resolved complex customer issues by leveraging product knowledge and troubleshooting skills.
- Collaborated with team members to enhance service delivery and streamline processes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Pleasuer Ridge Park
Louisville, KY06-1989
Skills
- Patient scheduling
- Insurance verification
- Appointment coordination
- Customer service
- Patient education
- Workflow optimization
- Communication skills
- Follow-up procedures
- HIPAA compliance
- Appointment scheduling
- Patient relations
- Patient care coordination
Timeline
Patient Care Coordinator
Heartland Imaging
05.2024 - Current
Patient Care Coordinator
Baptist Health Medical Center
11.2020 - 05.2024
Customer Service Representative
Iglou Louisville
01.2019 - 11.2020
Customer Service Representative
Penske Logistics, Ford Motor Company, MSC, CMMS
03.2017 - 01.2020
High School Diploma -
Pleasuer Ridge Park