Rebecca Reis
Bridgewater, Ma,MA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Medical Office Secretary
Steward Medical Group
Taunton, MA
07.2022 - Current
- Facilitated smooth clinical operations by maintaining clean exam rooms stocked with necessary supplies for each procedure type.
- Liaised with external vendors to maintain necessary business relationships for efficient office management.
- Assisted with billing procedures to ensure timely payment from patients or insurance companies.
- Collaborated closely with medical personnel to provide administrative support during special projects or initiatives as needed.
Crew Member
Dunkin' Donuts
Boston, MA
12.2019 - 07.2022
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Supported great dining and meal experiences for guests.
- Became familiar with products to answer questions and make suggestions.
- Worked front counter, drive-thru and other areas as needed.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Maintained fast speed of service, especially during rush times.
School Van Driver
H & L Bloom
Taunton, MA
03.2017 - 08.2018
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Crew Member
Dunkin' Donuts
Taunton, MA
02.2006 - 02.2017
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Supported great dining and meal experiences for guests.
- Became familiar with products to answer questions and make suggestions.
- Worked front counter, drive-thru and other areas as needed.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Maintained fast speed of service, especially during rush times.
Education
Associate of Science - Health Studies
Bay State College
Boston, MA10.2017
High School Diploma -
Taunton High School
Taunton, MA06.2007
Skills
- Guest Services
- Point of Sale Knowledge
- Food Preparation and Safety
- Interactive Communication Skills
- Menu Memorization
- Customer engagement
- Sales expertise
- Cash Handling
- Point-of-sale transactions
- Hospitality service expertise
Timeline
Medical Office Secretary
Steward Medical Group
07.2022 - Current
Crew Member
Dunkin' Donuts
12.2019 - 07.2022
School Van Driver
H & L Bloom
03.2017 - 08.2018
Crew Member
Dunkin' Donuts
02.2006 - 02.2017
Associate of Science - Health Studies
Bay State College
High School Diploma -
Taunton High School