Rebecca Renn
Columbus,IN
Summary
Results-driven Assistant Branch Manager with expertise in directing staff operations and compliance monitoring. Successfully implemented workflow improvements, reducing customer wait times and enhancing service delivery. Committed to fostering a collaborative environment to achieve branch goals.
Overview
23
23
years of professional experience
Work History
Assistant Branch Manager
Bureau of Motor Vehicles
Columbus, IN
2018.07 - Current
- Directed staff operations to ensure efficient branch management.
- Implemented workflow improvements to reduce customer wait times.
- Resolved customer inquiries and issues to improve satisfaction levels.
- Processed vehicle registrations, titles, and renewals per state regulations.
Team Leader
Bureau of Motor Vehicles
Columbus, IN
2008.02 - 2018.01
- Coordinated daily operations to ensure compliance with state regulations and policies.
- Trained staff on customer service best practices for optimal client interactions.
- Maintained a positive work environment that promoted collaboration between team members.
Customer Service Representative
Bureau of Motor Vehicles
Columbus, IN
2004.03 - 2008.02
- Assisted customers with vehicle registration and title transfers.
- Provided information on licensing requirements and documentation needed.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Certificate of Technical Studies - Medical Coding
Indiana Business College
Columbus, IN1994-06
Skills
- Workflow improvement
- Customer relationship management
- Staff training
- Vehicle registration processing
- Compliance monitoring
- Problem solving
Timeline
Assistant Branch Manager
Bureau of Motor Vehicles
2018.07 - Current
Team Leader
Bureau of Motor Vehicles
2008.02 - 2018.01
Customer Service Representative
Bureau of Motor Vehicles
2004.03 - 2008.02
Certificate of Technical Studies - Medical Coding
Indiana Business College