Rebecca Reynolds
Lakeland
Summary
Enthusiastic Assistant offers background in problem solving while serving in multiple roles. Assists organizational efforts with attention to detail and courtesy. Brings organized attitude to complete tasks, entering data, and answering phones.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
2014
2014
years of post-secondary education
Work History
Customer Service Representative
Educational Opportunities Tours
Lakeland
09.2021 - 03.2026
- Successfully resolve escalated calls with professionalism and kindness
- Answer and all incoming phone calls for multiple different branches of the job
- Input customer data using Rumba software and made immediate updates to reflect any changes in guest's accounts.
- Building relationship with repeated clients, cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic, and friendly interractions.
- Have worked hospitality for a cruise before for a travel company.
- Have worked in the customer service industry over 8 years.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Managed communication with Pastors, leaders, and travelers via phone, and email.
- Explained products and services, entered data into the database, and processed customer complaints.
- Educated guests regarding important travel information and directions to all areas of hotel, and how to safely meet up with their group.
- Utilized Microsoft Excel, Teams, PowerPoint, and Outlook.
- Managed travel tours, communicated with tour leaders, handled commissions, and upsold to travelers.
- Delivered detailed, personalized, and courteous service to enhance customer satisfaction and retention.
- Maintained accurate records of customer interactions and transactions.
- Managed customer complaints and rectified issues to complete satisfaction.
Sales Specialist
Home Depot
Lakeland
02.2021 - 09.2021
- Made outbond calls to obtain account information.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted customers in making payments on accounts.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Answered various inbound calls per day and directed to indivdiuals or departments.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Remained constantly aware of customer activity to ensure a safe and secure shopping enviornment.
- Supported operational improvements and resolution of problems to deliver top notch customer service.
- Documented conversations with customers to track requests, problems and solutions.
- Handled returns in an organized, efficient, and swift manner.
Air Assistant
Educational Opportunities Tours
Lakeland
04.2019 - 03.2020
Accountant Clerk
Educational Opportunities Tours
Lakeland
12.2012 - 12.2018
- Applied mathmatical skills to calculate totals, check figures and correct problems with physical and digital files.
- Coded invoices and other records to maintain organized and accurate records.
- Applied incoming money to guest's accounts each day.
Education
Old Path's Christian Academy
Mulberry, FLGED
Lakeland, FLSkills
- Support services
- Document control
- Business correspondence
- Product and service understanding
- Proofreading
- Qualified in handling returns
- Mail management
- Professional and mature
- Engaging
- Dependable and punctual
- Friendly and hardworking
- Efficient in multitasking
- Cashier skills
- Fast typer
Timeline
Customer Service Representative
Educational Opportunities Tours
09.2021 - 03.2026
Sales Specialist
Home Depot
02.2021 - 09.2021
Air Assistant
Educational Opportunities Tours
04.2019 - 03.2020
Accountant Clerk
Educational Opportunities Tours
12.2012 - 12.2018
Old Path's Christian Academy
GED