Summary
Work History
Education
Skills
Timeline
Generic

David McKee

Mundelein,IL

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments and skilled in computer proficiency and active listening. Significantly contributed to team efforts and efficiency. Excelled in high-stress situations—proven track record in enhancing satisfaction and resolving complex issues.

Work History

Customer Service Representative

Home Depot
05.2024 - Current
  • Managing high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
  • Resolving customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handling escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responding to customer requests for products, services, and company information.

Seasonal Order Fulfillment Associate

Target
  • Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.

Camp Counselor

Mundelein Trails
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.


Lifeguard

Barefoot Bay Aquatic Center
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.


Cashier

Jewel Osco
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Education

Illinois State University
Normal, IL

High School Diploma -

Mundelein High School
Mundelein, IL
05.2022

Skills

  • Problem-solving abilities
  • Computer Proficiency
  • Network configuration
  • Service Desk Team Management
  • Employee Computer Support
  • Support Services
  • Adaptability
  • Troubleshooting Network Issues
  • Multitasking
  • Laptop Servicing

Timeline

Customer Service Representative

Home Depot
05.2024 - Current

Seasonal Order Fulfillment Associate

Target

Camp Counselor

Mundelein Trails

Lifeguard

Barefoot Bay Aquatic Center

Cashier

Jewel Osco

Education

Illinois State University

High School Diploma -

Mundelein High School

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David McKee