Valencia Miller
Fairburn,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Farmers Insurance Company
01.2023 - Current
- Proactively addressed customers inquiries regarding policy coverages while abiding by state guidelines.
- Provided accurate information about products and services to customers.
- Answered calls within established timeline to maintain adherence to quality and service standards.
- Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives.
- Documented all call information according to standard operating policies and procedures.
- Navigated multiple computer systems and utilized search tools to find information.
- Assisted agents with new business policies.
Claims Adjuster
State Farm Insurance
02.2022 - 09.2022
- Investigated and resolved liability exposures while abiding by state specific statutes.
- Processed repair, towing, and rental bills
- Scheduled repairs, towing, and rental reservations
- Provided exceptional customer service by keeping policyholders informed about their claim status throughout entire process.
- Ensured timely processing of all assigned claims in accordance with established procedures and deadlines.
- Demonstrated sound judgment when making decisions related to settling or denying claim based on gathered evidence.
- Identified subrogation opportunities by thoroughly reviewing all available information related to claim.
- Answered customer questions regarding deductibles.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Customer Service Representative
LogistiCare Solutions LLC.
10.2017 - 10.2021
- Promptly answered reservation inquiries via phone in a friendly and professional manner.
- Efficiently handled all reservation requests, cancellations, and modifications of scheduled ride reservations.
- Trained new personnel regarding company specific policies, procedures, and compliance guidelines.
- Managed communication between drivers, dispatchers, and customers to resolve issues promptly.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Account Executive
VXI Global Solutions LLC
01.2016 - 10.2017
- Handled customer inquiries, billing questions, payment extensions, service repair, and retention.
- Excellent working knowledge of Avaya callings system
- Provided support and problem solving resolution for customers
- Evaluated customers' potential needs to make appropriate recommendations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelor of Science - Health Administration
Clayton State University
Morrow, GA12-2020
High School Diploma -
Riverdale Highschool
Riverdale, GA05-2003
Skills
- Scheduling
- Complaint resolution
- Account updating
- Creative problem solving
- Proficient in all microsoft office applications including Word, Excel, Power Point, and Outlook
- Call center operations
- Multitasking and organization
- Active listening
- Customer service
- Building rapport
- Critical thinking
- Technical support
- AS/400
- Support services
Timeline
Customer Service Representative
Farmers Insurance Company
01.2023 - Current
Claims Adjuster
State Farm Insurance
02.2022 - 09.2022
Customer Service Representative
LogistiCare Solutions LLC.
10.2017 - 10.2021
Customer Account Executive
VXI Global Solutions LLC
01.2016 - 10.2017
Bachelor of Science - Health Administration
Clayton State University
High School Diploma -
Riverdale Highschool
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