Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Rice

Tulsa

Summary

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

2
2
years of professional experience

Work History

Supervisor

Joints
11.2022 - 07.2023
  • Provided high-quality relations with dispensaries and grow farms to promote the brand
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Teacher

CCO Kids
07.2022 - 12.2022
  • Planned creative activities such as (singing, playing, dancing, and arts and crafts)
  • Created and executed lesson plans
  • Communicated with parents and guardians regarding any behavioral issues or developmental concerns
  • Developed strong and lasting relationships with parents and children

Customer Service Representative

Pinnacle Car Service
01.2021 - 08.2021
  • Handled incoming and outgoing calls (approx100 daily)
  • Coordinated between client and driver for optimal experience
  • Oversaw daily driver schedule for over 10 drivers
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for services and company information.

Education

Higher Education -

Tulsa Community College
Tulsa, Ok

Skills

  • Customer Service
  • Communication
  • Staff development
  • Goal oriented
  • Inventory control
  • Training and mentoring
  • Operations management
  • Staff management
  • Customer service
  • Decision-making
  • Complex Problem-solving

Timeline

Supervisor

Joints
11.2022 - 07.2023

Teacher

CCO Kids
07.2022 - 12.2022

Customer Service Representative

Pinnacle Car Service
01.2021 - 08.2021

Higher Education -

Tulsa Community College

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Rebecca Rice