Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rebecca Richardson

San Antonio,TX

Summary

Accomplished and detail-oriented healthcare administration professional with over a decade of experience in medical billing, claims processing, and electronic health records management. Proficient in Nextgen, Allscripts, and eClinicalWorks with extensive knowledge of ICD-10, CPT coding, and EOBs. Recognized for delivering exceptional customer service, improving operational workflows, and supporting cross-functional teams in dynamic healthcare environments.

Overview

13
13
years of professional experience

Work History

AR Specialist

Allscripts/Veradigm
02.2023 - 06.2025
  • Reviewed and managed aging reports to ensure timely collection of outstanding accounts receivable.
  • Conducted follow-ups with insurance companies and patients to resolve billing discrepancies and secure payments.
  • Collaborated with billing and coding teams to streamline claims submission and denial resolution processes.

Medical Billing Coordinator

Allcripts
11.2018 - 01.2023
  • Managed and reconciled daily batches in Laserfiche, ensuring accuracy across Allscripts and Nextgen platforms.
  • Generated and reviewed claim edit reports, assisting in accurate code mapping and modifier applications.
  • Provided timely support to clients by investigating billing inquiries and resolving discrepancies efficiently.

Operations Support Coordinator

CHMB/Allscripts
12.2017 - 11.2018
  • Coordinated all aspects of daily office operations, including mail distribution, supply inventory, and courier logistics.
  • Delivered basic technical support for Laserfiche and Allscripts users, resolving routine IT issues.
  • Supported executive staff by maintaining equipment, processing invoices, and organizing documentation.

Payment Specialist

CHMB
08.2012 - 09.2016
  • Processed high-volume payment postings and charge entries using Nextgen and Allscripts systems.
  • Accurately interpreted EOBs and managed denial adjustments in compliance with billing protocols.
  • Collaborated with AR and finance teams to produce reconciliatory reports and support revenue cycle goals.

Education

Medical Assistant Diploma (Honors)

Concorde Career College
Garden Grove CA
01-2010

General Education Coursework

UMUC
Adelphi MD
01-2000

Skills

  • Medical Billing & Coding (ICD-10, CPT)
  • Electronic Health Records (EHR) Management
  • Payment Posting & Claims Reconciliation
  • Denials & Appeals Handling
  • EOB Analysis & Resolution
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Nextgen, Allscripts & eClinicalWorks Systems
  • Data Entry (75 WPM)
  • Customer Service & Interdepartmental Communication
  • Workflow Optimization & Multitasking

Accomplishments

  • Rising Star Award, CHMB (Quarterly Recipient)
  • EIT Community Member, CHMB (3 Years)
  • Volunteer Work: Salvation Army (Santa Ana), Someone Cares (Costa Mesa), Sandwich for One (Irvine)

Timeline

AR Specialist

Allscripts/Veradigm
02.2023 - 06.2025

Medical Billing Coordinator

Allcripts
11.2018 - 01.2023

Operations Support Coordinator

CHMB/Allscripts
12.2017 - 11.2018

Payment Specialist

CHMB
08.2012 - 09.2016

Medical Assistant Diploma (Honors)

Concorde Career College

General Education Coursework

UMUC

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