Rebecca Roberts
Gaffney,SC
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
AMG Financial Services
Spartanburg, SC
10.2019 - 10.2023
- I process loan applications, process payments, daily deposits, file insurance claims, title work and all legal work needed
- I manage office according to policy and procedures in a fast-paced environment
- I enjoy helping each customer and making them my priority and meeting each one’s needs.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
- Organized special events such as conferences or training sessions for employees.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Entered time and attendance logs in preparation for payroll.
- Conducted quality, timely performance feedback and performance appraisals.
- Maintained adequate staffing to meet objectives within budget.
Customer Representative
1st Franklin Financial
York , SC
09.2017 - 09.2019
- I process applications, closing loans, meeting goals set for me, and I set for myself
- I processed payments, answered phones as well as emails, filed any legal paperwork, filing, followed up on end of the month reports and first of the month reports
- I took the job at York Community Financial giving 1st Franklin a two-week notice.
- Responded to customer inquiries via phone, email and chat.
- Provided product and service information to customers.
- Maintained customer records in company database.
- Resolved customer complaints promptly and efficiently.
- Processed orders, forms and applications accurately.
- Monitored customer accounts for changes or updates.
- Assisted customers with purchase decisions based on needs analysis.
- Demonstrated strong problem solving skills in addressing customer issues.
- Developed positive relationships with customers through friendly interactions.
- Followed up on customer inquiries not immediately resolved by telephone calls or emails.
- Handled difficult or emotional customer situations with empathy and professionalism.
- Managed large amounts of incoming calls, emails and chats simultaneously.
- Prioritized tasks effectively to meet deadlines.
Property Manager
Boyd Management
Columbia , SC
09.2012 - 03.2017
- I managed properties, processed applications, renewed contracts each year, answered the phone and emails in a timely manner
- Closing end of month and first of the month reports
- Worked closely with Maintenance to get work orders filled and completed in a timely manner.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Handled resident complaints and expedited maintenance requests.
Education
Graduated with Honors and Scholarship for Achievements -
Cherokee County Adult Ed
Skills
- South Carolina Notary
- Ability to work independently and exercise sound judgement
- Quick problem-solving skills
- Excellent customer service and verbal communication skills
- Sales experience
- Able to work in a fast-paced environment
- Financial Management
- Contract Management
- Expense Tracking
- Budget Control
- Time Management
- Verbal and Written Communication
- Sales Techniques
- Complex Problem-Solving
Certification
South Carolina Notary
Timeline
Manager
AMG Financial Services
10.2019 - 10.2023
Customer Representative
1st Franklin Financial
09.2017 - 09.2019
Property Manager
Boyd Management
09.2012 - 03.2017
Graduated with Honors and Scholarship for Achievements -
Cherokee County Adult Ed
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