Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Rebecca Roberts

Seale,AL

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I have not only excelled in every job, I have held more than one job at a time. I also have become an Alabama Notary in my current job. I go above and beyond than what is asked of me and will learn whatever is needed to succeed in my position.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Store Manager

The UPS Store Inc.
Phenix City, AL
10.2021 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Updated and maintained store signage and displays.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Kitchen Staff Member

St. Luke School
Columbus , GA
05.2012 - 10.2021
  • Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
  • Stocked and replenished kitchen supplies and ingredients as needed.
  • Followed health and safety guidelines for food preparation and service.
  • Operated various kitchen appliances such as mixers, slicers, ovens, grills .
  • Assisted in the preparation of all menu items including salads, appetizers and entrees.
  • Monitored inventory of supplies and communicated needs to supervisor.
  • Kept track of food waste and spoilage to ensure minimal loss.
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
  • Set up banquet tables with appropriate table settings according to specifications.
  • Inspected dining area prior to opening for any maintenance issues requiring attention.
  • Unloaded food and supplies from delivery trucks to appropriate storage locations.

Banquet Captain

VALLEY Hospitality
Columbus, GA
09.2013 - 04.2019
  • Assisted in setting up banquet tables, chairs, and linens for events.
  • Organized banquet staff to ensure efficient service of guests.
  • Coordinated with food and beverage team on menu selections and serving times.
  • Supervised the set-up of buffets, ensuring quality presentation of all dishes.
  • Ensured adherence to health codes and regulations during food preparation and service.
  • Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
  • Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
  • Inspected banquet areas before each event to ensure they met standards of cleanliness.
  • Resolved customer complaints promptly while maintaining a professional demeanor.
  • Collaborated closely with catering managers on upcoming events and their needs.
  • Responded quickly to any unexpected changes or issues that arose during an event.
  • Ensured compliance with alcohol policies by monitoring consumption at events.
  • Orchestrated breakdown of rooms and cleanup to return event spaces to original order.

Education

High School Diploma -

Central High School
Phenix City, AL
05-2012

Skills

  • Store Opening And Closing Procedures
  • Staff Supervision
  • Training And Mentoring
  • Cashiering
  • Bank Deposit Procedures
  • Retail Transactions Processing
  • Inventory Cycle Counts
  • Stock Replenishment
  • Customer Service Management
  • Complaint Resolution
  • Customer Assistance
  • Employee Training And Hiring
  • Problem-Solving
  • Shift Scheduling
  • Safety Processes And Regulations

Certification

  • Alabama Notary

Affiliations

  • Animal lover
  • Spending time with family
  • Traveling

Timeline

Store Manager

The UPS Store Inc.
10.2021 - Current

Banquet Captain

VALLEY Hospitality
09.2013 - 04.2019

Kitchen Staff Member

St. Luke School
05.2012 - 10.2021

High School Diploma -

Central High School

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Rebecca Roberts