Marcus Gonzalez
Parrish,FL
Summary
Detail-oriented professional with extensive experience in customer service and relationship management at The UPS Store, Inc. Proven ability to enhance team performance through effective task delegation and staff training. Recognized for fostering positive environments and achieving high customer satisfaction, while demonstrating strong decision-making and time management skills. Consistently seeks opportunities for growth and development in diverse environments
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
The UPS Store Inc.
Bradenton, Florida
06.2025 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Church Youth Leader
Oasis Church
06.2021 - Current
- Mentored young individuals on personal and spiritual growth, resulting in an increase in overall youth group participation.
- Provided counseling to students with spiritual and personal issues and maintained relationships with students.
- Developed strong connections with youth members by organizing engaging and interactive group activities.
Front Office Assistant
Lakewood Ranch Preparatory Academy
Lakewood Ranch, FL
08.2024 - 05.2025
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Campus Monitor
Lakewood Ranch Preparatory Academy
Lakewood Ranch, Florida
08.2024 - 05.2025
- Prioritizing student safety during high-traffic periods, such as transitions
- Enhanced campus safety by patrolling school grounds and monitoring student behavior.
- Assisted in maintaining a positive school environment by enforcing school policies and procedures.
- Exemplified professionalism during interactions with students, staff, parents, and visitors to foster a positive reputation for the school community.
- Helped in substituting class periods and full class days, whether managing a classroom or teaching provided lessons.
Substitute Teacher
School District of Manatee County
11.2023 - 05.2025
- Crafted lesson plans alongside creating curricula for ongoing substitution assignments and incoming teaching staff.
- Carried out classroom directives from the class teacher to support student education and reinforce essential concepts.
- Sustained classroom routines to enhance student environments and uphold regular schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Frequently sought substitute teacher by educators due to outstanding past referrals and reliable performance
Lead Teacher
Kiddie Academy
08.2023 - 11.2023
- Lead 2 year old teacher, that of which put together curriculum, and help the students of the classroom thrive
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Taught students basic Spanish and ASL skills
- Applied play-based strategies to provide diverse approaches to learning.
- Worked together with parents of students to teach and instill potty training.
Pre-K Lead Teacher
La Petite Academy
05.2023 - 08.2023
- Teacher of classes ranging from 4-12 years old managing curriculum, outside time, naps, feeding 2 meals along with a snack, all while following all necessary guidelines daily
Line Cook
South Philly Cheesesteaks
03.2022 - 05.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Sunday School Volunteer
Oasis Church
10.2020 - 07.2021
- Worked as a Sunday School teacher helping with children from age ranges of 2-8 years old
- Served as a positive role model to children by exemplifying strong moral values and demonstrating kindness, patience, and understanding in all interactions.
- Provided a safe and nurturing environment for children, fostering open communication and trust.
- Developed age-appropriate lessons focused on biblical teachings while addressing real-life situations faced by today''s youth.
Cashier/Customer Service
Winn-Dixie
12.2020 - 06.2021
- High energy, positive employee that was able to greet and help all customers quickly, and accurately
- And being able to do all this with the ability to upsell towards donations and counter candies, gum and chips
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate/Customer Service
Taco Bell
03.2019 - 02.2021
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
- Contributed to team success by consistently meeting or exceeding performance goals.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Held title of the top rated service champion of location.
- Handled high pressure moments of having to take orders, cash out orders and make/assist in making orders at the same time all without hurting in-store and drive-thru times.
Education
Associate of Science - Early Childhood Education
State College of Florida-Manatee-Sarasota
Bradenton, FL08-2025
High school diploma -
Braden River High School
Bradenton, FL05.2021
Skills
- Customer service
- Relationship management
- Task delegation
- Employee supervision
- Staff training
- Time management
- Decision-making
- Work ethic
- Child development
- Classroom management
Languages
English
Native/ Bilingual
Certification
Solidworks (CAD) Certification
Microsoft Office Certification
Accomplishments
President's List Fall 2023, Spring 2024, Fall 2024, Spring 2025
Volunteer work
Two Years Missions Trips - Ecuador and El Salvador
Two Years Youth Camp Leader and Counselor
One Year Performing Arts Coach and Director
References
References Available Upon Request
Timeline
Assistant Manager
The UPS Store Inc.
06.2025 - Current
Front Office Assistant
Lakewood Ranch Preparatory Academy
08.2024 - 05.2025
Campus Monitor
Lakewood Ranch Preparatory Academy
08.2024 - 05.2025
Substitute Teacher
School District of Manatee County
11.2023 - 05.2025
Lead Teacher
Kiddie Academy
08.2023 - 11.2023
Pre-K Lead Teacher
La Petite Academy
05.2023 - 08.2023
Line Cook
South Philly Cheesesteaks
03.2022 - 05.2023
Church Youth Leader
Oasis Church
06.2021 - Current
Cashier/Customer Service
Winn-Dixie
12.2020 - 06.2021
Sunday School Volunteer
Oasis Church
10.2020 - 07.2021
Sales Associate/Customer Service
Taco Bell
03.2019 - 02.2021
Associate of Science - Early Childhood Education
State College of Florida-Manatee-Sarasota
High school diploma -
Braden River High School