Rebecca Roberts
Cincinnati,OH
Summary
Customer-focused individual with a passion for delivering exceptional service. Committed to improving customer satisfaction and driving positive outcomes. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Owner and Creator
Bekki's Sweet Treats
Cincinnati, OH
02.2024 - Current
- Designed and created customized cookies, cupcakes, and cakes.
- Maintained relationships with existing clients by providing superior customer service.
- Collaborated with other owners on joint ventures and shared resources.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Independent Contractor
Shipt
Cincinnati, Ohio
02.2023 - Current
- Coordinated shipping of products or services to customers in a timely manner.
- Maintained relationships with existing customers while seeking new ones.
QC Frontline Supervisor
ViaCord
Hebron, KY
05.2008 - 04.2010
- Directed and supervised team of 8 employees in daily operations
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Collaborated with other departments to coordinate workflow processes between teams.
QC Laboratory Technician
ViaCord
Hebron, KY
08.2003 - 05.2008
- Assisted in the development of SOPs related to laboratory operations, equipment maintenance, calibration schedules and safety practices.
- Developed and executed validation protocols for new or modified test methods.
- Performed accurate and precise analytical tests on raw materials according to established procedures.
- Maintained laboratory equipment and instrumentation; performed preventative maintenance as needed.
- Documented all laboratory activities accurately, in accordance with cGMP guidelines and FDA compliance.
- Trained other personnel on proper operation of laboratory instruments and techniques used in testing activities.
- Monitored environmental conditions within the lab area; reported any deviations from acceptable levels immediately.
- Identified opportunities for process improvements by implementing lean initiatives within the Quality Control Laboratory environment.
- Ensured that all required documentation was completed accurately and timely to meet regulatory requirements.
- Verified expiration dates on reagents and chemicals used during testing activities; replaced outdated items promptly.
- Resolved technical issues associated with laboratory instruments or procedures through troubleshooting techniques.
Clinical Laboratory Technician
Mercy Health Hospital
Cincinnati, Ohio
06.2000 - 08.2003
- Performed laboratory tests and procedures on specimens, such as blood, urine, and tissue samples to provide data for diagnosis and treatment of diseases.
- Maintained accurate records of all test results in accordance with established protocols.
- Followed safety guidelines while working with hazardous materials such as chemicals, biohazards and radioactive substances.
- Ensured accuracy of laboratory equipment by performing daily maintenance checks.
- Performed quality control tests to ensure the accuracy of test results.
- Analyzed patient data to determine appropriate course of action for diagnosis or treatment.
- Provided technical support to other healthcare professionals regarding lab tests and procedures.
- Reviewed reports prior to release to identify discrepancies or errors in data entry or calculations.
- Verified patient information before processing specimens for testing.
Education
Associate of Applied Science - Clinical Laboratory Technology
Cincinnati State Technical And Community College
Cincinnati, OH06-2000
Skills
- Marketing tactics
- Customer Relations
- Client Service
- Product branding
- Design coordination
- Aseptic Techniques
- Equipment Troubleshooting
- Quality Control
- Regulatory Compliance
Certification
- MLT, ASCP
Affiliations
- Board Member of Colerain Middle School PTA for 3 years
- Mom of 2 boys
References
References available upon request.
Timeline
Owner and Creator
Bekki's Sweet Treats
02.2024 - Current
Independent Contractor
Shipt
02.2023 - Current
QC Frontline Supervisor
ViaCord
05.2008 - 04.2010
QC Laboratory Technician
ViaCord
08.2003 - 05.2008
Clinical Laboratory Technician
Mercy Health Hospital
06.2000 - 08.2003
Associate of Applied Science - Clinical Laboratory Technology
Cincinnati State Technical And Community College
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