Rebecca Robinson

SUMMARY

Dependable medical team member with several years of experience in office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.

• Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
• Resourcefully used various coding books, procedure manuals, and on-line encoders.
• Reviewed patient charts to better understand health histories, diagnoses, and treatments.
• Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
• Collaborated with physicians to obtain necessary documentation, improving claim approval rates.

• Managed daily administrative tasks to ensure smooth operations within the medical office environment.
• Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
• Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
• Managed 20 employees with various personalities and from different cultures for large 4-physician practice.
• Developed and maintained comprehensive policy and procedures manual, ensuring all staff were informed of office protocols.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.