Rebecca Rodriguez
Houston,TX
Summary
Highly motivated professional with 5 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner
Southeast Cutz and Ink studio
Houston , TX
04.2021 - 04.2024
- Managed daily operations of business, including hiring .
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Maintained relationships with existing clients by providing superior customer service.
- Collaborated with other owners on joint ventures and shared resources.
- Ensured compliance with local, state, and federal regulations.
- Conducted performance reviews for employees on a regular basis.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Hosted special events to boost brand awareness and increase community engagement.
Assistant Manager
Bath & Body Works
Houston , TX
08.2018 - 01.2020
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Sales Associate/Customer Service
Webb Devices
Houston , TX
10.2016 - 08.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Delivered products to customer locations on time.
- Attended monthly safety meetings held by the company's safety department.
Accounts Payable and Receivable Clerk
Airgas
Nassau Bay , TX
03.2013 - 08.2016
- Maintained accounts payable files and records in an organized manner.
- Processed invoices and payments in accordance with company policies and procedures.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Responsible for entering customer payments into the accounting software system.
- Generated weekly aging reports to track overdue payments from clients and followed up accordingly.
Education
High school diploma -
South Houston High School
06.2000
Skills
- Administrative Oversight
- Marketing tactics
- Sales Leadership
- Team Oversight
- Client Service
- Client Relations
Certification
TWIC Card
Languages
Spanish
Professional
Timeline
Owner
Southeast Cutz and Ink studio
04.2021 - 04.2024
Assistant Manager
Bath & Body Works
08.2018 - 01.2020
Sales Associate/Customer Service
Webb Devices
10.2016 - 08.2018
Accounts Payable and Receivable Clerk
Airgas
03.2013 - 08.2016
High school diploma -
South Houston High School
TWIC Card
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