Rebecca Rodriguez
Schenectady,NY
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
2
2
Languages
1
1
Certification
13
13
years of professional experience
Work History
Medical Assistant/Outreach Worker
Whitney Young School Based Health
Albany, New York
03.2025 - Current
- Supported healthcare providers during patient exams and procedures.
- Coordinated patient schedules and appointment reminders to enhance clinic workflow.
- Recorded patient histories and vital signs accurately in medical records.
- Educated patients on health maintenance and preventive care practices to promote wellness.
- Collaborated with multidisciplinary teams to implement patient care initiatives.
- Answered patient questions with compassionate support and clear information.
- Prepared examination rooms for incoming patients and maintained supply readiness.
- Followed HIPAA regulations to protect confidential patient information.
- Passed patient concerns, condition updates, and refill requests to physicians to support treatment.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription, and data entry into electronic health record systems.
- Collected patient samples for laboratory testing.
- Conducted EKGs, spirometry testing, audiograms, and other diagnostic tests for healthcare assessments.
- Supported back office patient processes to reduce office wait times.
- Processed patient payments at the front desk to ensure accurate billing. and assisted administrative staff with clerical tasks.
- Worked with school staff to support health initiatives.
- Helped organize health education workshops for students.
- Involved families in school health initiatives to promote community health awareness. to encourage participation in school health programs.
- Created informational materials for student and community distribution.
Assistant General Manager
Chipotle Restaurant
Niskayuna , NY
10.2023 - 02.2025
- Supported daily restaurant operations and monitored staff performance standards.
- Trained new hires on service procedures and food safety practices.
- Created schedules to optimize staff coverage and enhance service during peak hours.
- Managed inventory levels and coordinated supply orders for kitchen needs.
- Helped build training programs to improve team efficiency and customer service.
- Motivated team members to collaborate effectively and meet operational targets.
- Followed health regulations and safety procedures throughout operations.
- Worked with management to improve workflows and restaurant policy.
- Kept customer service standards consistently met or exceeded.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Coordinated monthly budgets and monitored profit and loss to achieve margin targets.
- Controlled business inventory to keep numbers beneath targets through close oversight and usage monitoring.
- Communicated regularly with suppliers about product delivery timelines and pricing information.
- Identified customer needs and provided relevant product solutions and promotions.
Per Diem Direct Support Professional
Home Instead Senior Care Home
Schenectady, New York
04.2020 - 06.2024
- Supported clients with daily living tasks and personal care needs.
- Communicated with families about client well-being and care plans.
- Kept client spaces safe, clean, and orderly.
- Worked with healthcare professionals to coordinate client services and support.
- Recorded client progress and condition changes accurately and on time.
- Facilitated social and recreational activities to enhance client engagement and quality of life.
- Trained new staff on client support practices and safety procedures.
- Advocated for client rights and to ensure appropriate care and support.
- Observed behaviors, recorded findings, and reported changes or concerns to supervisor.
- Accompanied individuals on outings to build independence and community participation.
- Followed care plans and directions when administering medications.
- Assisted disabled individuals with mobility and independence while monitoring safety.
- Applied approved crisis intervention techniques during emergency situations.
- Modeled appropriate responses and reinforced positive behavior.
- Instructed clients in self-advocacy to promote autonomy and informed decision-making.
Medical Assistant
Capital Cardiology Associates
Troy, New York
03.2017 - 04.2024
- Assisted physicians during patient examinations and procedures.
- Coordinated patient scheduling and appointment flow to optimize clinic operations.
- Collected and recorded patient medical histories accurately.
- Prepared examination rooms and maintained cleanliness and readiness.
- Administered medications and conducted basic lab tests.
- Supported patient care by taking vital signs, gathering histories, and preparing patients for exams.
- Explained treatment plans and medication instructions to ensure patient understanding and compliance.
- Maintained accurate electronic health records to support quality patient care and streamline access to information.
- Followed HIPAA requirements while protecting confidential patient information.
- Explained medications, procedures, and physician instructions to patients.
- Relayed patient concerns, condition updates, and refill requests to physicians.
- Recorded notes during patient visits.
- Kept medical records accurate through filing, charting, transcription, and data entry into an electronic health record system.
- Performed urinalysis, blood glucose checks, and other basic laboratory tests under direct supervision.
- Completed EKGs, spirometry testing, audiograms, and other diagnostic tests as requested by physician.
- Sanitized medical instruments after examinations to ensure safety and hygiene. after exams according to established protocols.
- Registered new patients into practice management software, entered demographic information accurately.
- Supported front office operations, including insurance verification.
Direct Support Professional Caregiver
Alternative Living Group
Albany, New York
08.2013 - 05.2017
- Supported individuals with daily living activities and personal care routines.
- Provided personal care and hygiene support, including bathing, dressing, grooming, and toileting.
- Offered emotional support and companionship to improve client well-being.
- Carried out behavioral support plans based on individual needs and preferences.
- Supported medication administration according to physician or nurse practitioner guidelines.
- Ensured a safe and hygienic environment for clients through consistent cleaning and organization.
- Worked with healthcare professionals to address client health and safety concerns.
- Recorded client progress and behavior changes for staff review.
- Led recreational activities to foster social interaction and enhance client engagement.
- Planned recreational activities such as music therapy, art therapy, pet therapy, and outdoor activities.
- Helped lead community outings to build socialization and daily living independence.
- Oversaw meal times and supported nutritional needs for each client.
- Protected the safety of all individuals in the facility at all times.
- Observed changes in physical condition or behavior that may signal a need for medical attention or intervention.
- Joined team meetings to review health and safety concerns affecting clients or staff.
- Accompanied clients to medical appointments to support understanding of provider instructions.
- Coordinated with case managers to align services and optimize client outcomes.
- Trained new staff on client care best practices and support techniques to ensure high-quality service delivery.
- Demonstrated empathy toward individuals receiving services and promoted independence.
- Worked with staff to develop individualized care plans based on client abilities and interests.
- Helped with job search tasks such as resume writing, interviewing techniques, and job applications.
- Helped with job search tasks such as resume writing, interviewing techniques, and job applications.
Education
Medical Diploma - Medical Assistant
Bradford Hall Institute
Albany, NY08-2016
GED -
Washington Irvine
Schenectady, NY03-2014
Skills
- EHR management
- Electronic medical records
- Patient scheduling
- Patient care coordination
- Direct patient care
- Vital signs measurement
- Medication administration
- Lab testing
- Electrocardiography (EKG)
- Blood collection
- Healthcare compliance
- Patient education
- Infection prevention
- Sterilization techniques
- Procedure assistance
- Patient flow management
- Clinical support
- Time management
- Team collaboration
- Customer service
- Medical billing
- Inventory and supply management
- Conflict resolution
- Problem solving
- Complex problem solving
- Leadership skills
- Effective communication
- Family communication
- Geriatric care
- CPR
- Blood collection
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- CPR
- BLS
- ServSafe
Timeline
Medical Assistant/Outreach Worker
Whitney Young School Based Health
03.2025 - Current
Assistant General Manager
Chipotle Restaurant
10.2023 - 02.2025
Per Diem Direct Support Professional
Home Instead Senior Care Home
04.2020 - 06.2024
Medical Assistant
Capital Cardiology Associates
03.2017 - 04.2024
Direct Support Professional Caregiver
Alternative Living Group
08.2013 - 05.2017
Medical Diploma - Medical Assistant
Bradford Hall Institute
GED -
Washington Irvine