REBECCA ROGERS
Knoxville
Summary
Detail-oriented professional with strong communication and multitasking skills. Proven ability to enhance operational efficiency and build relationships in fast-paced environments.
Dedicated individual with extensive experience in customer service and teamwork. Known for exceptional problem-solving abilities and a commitment to fostering positive relationships with students, parents, and colleagues to ensure smooth operations.
Organized professional recognized for attention to detail and reliability in administrative support roles. Skilled in managing records and enhancing office efficiency, contributing to improved operational workflows and customer satisfaction.
Overview
35
35
years of professional experience
Work History
Student Secretary
Knox County Schools
3900 Decatur Dr Knoxville TN
08.2010 - Current
- Organized and maintained student records, ensuring accuracy and confidentiality.
- Coordinated communication between faculty, students, and parents to facilitate information flow.
- Developed strong rapport with students by addressing their concerns empathetically yet professionally.
- Enhanced office efficiency by organizing and maintaining student records and files.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted in developing and implementing office procedures to improve operational efficiency.
Host
Dollywood Theme Park
Pigeon Forge, TN
05.2010 - 12.2026
- Monitored ride equipment for functionality, reporting issues promptly for resolution.
- Managed queue systems to optimize guest flow and minimize wait times.
- Facilitated smooth ride operations, ensuring guest safety and satisfaction.
- Conducted pre-ride safety checks, ensuring compliance with operational standards.
- Developed strategies to enhance guest experiences through effective communication and engagement.
- Handled emergency situations calmly and professionally, ensuring guest well-being and minimizing disruption.
- Ensured rider safety by conducting thorough pre-boarding checks and enforcing ride regulations.
- Coordinated closely with other departments such as security or first aid when necessary to address any incidents that arose during shifts.
- Participated in regular safety training sessions to stay up-to-date on industry standards and best practices for amusement parks.
- Supported overall park objectives by cross-training in various departments, providing flexibility and additional staffing as needed.
- Adapted quickly to changing weather conditions and park schedules, ensuring seamless transitions for guests during unexpected closures or delays.
- Promoted a positive work environment through effective communication with fellow team members and supervisors.
- Submitted work orders and requested immediate assistance when needed to keep attraction in tip-top shape.
School Bus Driver
Greg Henry
Knoxville TN
11.1996 - 05.2010
- Ensured safe and timely transportation of students to and from school.
- Conducted routine inspections and maintenance checks on vehicles for optimal performance.
- Managed student conduct and safety during transit to maintain a secure environment.
- Collaborated with school administration to develop efficient bus routes for reduced travel times.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
Cashier
Kroger
Sevierville, TN
06.1992 - 08.1994
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, balancing funds at shift end.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team to ensure timely restocking of merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
High School Diploma -
Jefferson Counrty High School
Jefferson County TN05-1993
Skills
- Document preparation
- File management
- Paperwork processing
- Records handling
- Email management
- Teamwork
- Multitasking and time management
- Fast learner
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Reliability
- Excellent communication
- Critical thinking
- Telephone and email etiquette
- Active listening
- Verbal and written communication
- Document and file management
- Customer relations and communications
- Decision-making
- Relationship building
- Office administration
- Documentation and recordkeeping
- Data entry
- Excel spreadsheets
- Conflict resolution
- Goal setting
- Record keeping
- Workflow management
- Written communication
Timeline
Student Secretary
Knox County Schools
08.2010 - Current
Host
Dollywood Theme Park
05.2010 - 12.2026
School Bus Driver
Greg Henry
11.1996 - 05.2010
Cashier
Kroger
06.1992 - 08.1994
High School Diploma -
High School Diploma -
Jefferson Counrty High School
I hold a CDL for class A,B,P
I have my CDL's from the time I was 21 and drove a school bus and them a Trolley at Dollywood. In May 2024 I up graded my CDL to class A to drive a semi truck.