Rebecca Roland

Ball Ground,GA

Summary

Hard working professional seeking to contribute to a forward-thinking company that values growth and career development. Committed to continuous learning and professional advancement, with a strong desire to make a meaningful impact within the team. Passionate about driving results and embracing new challenges in a thriving workplace.

Overview

years of professional experience

Work History

Customer Service Lead / Sales

Phoenix Flavors & Fragrances

10.2021 - 02.2026

Trained new employees in customer service on ERP Computer program system, Phone system, Order process, Payment processing
Resolved issues customers called/emailed regarding
Handled Logistics and UPS, Fedex - Negotiated rates, created BOL, scheduled pickups
Answered phones & greeted walk-in customers
Researched issues and corrected any issues needed
Processed sample request for new items for customers to test
Grew sales with existing customers
Provided forecast reports yearly
Division Manager – 404-538-3108 / christymassey@windstream.net

Logistics

Office Star Products

08.2017 - 10.2021

Scheduled outbound pickups
Checked for best rates with each carrier
Handles contract rates with carriers
Contractor Job

Freight Department

Belnick, Inc.

Canton, GA

08.2009 - 08.2017

Calculate total charges for product shipping charges.
Recommend services that meet customers' needs.
Collect payment for shipping for further processing.
Help customers with any questions regarding their order

Receptionist / Administrative Assistant

Agilex Flavors and Fragrances

Canton, GA

05.2000 - 02.2009

Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheets, word processing, database management, and other applications.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Make copies of correspondence or other printed material.
Learn to operate new office technologies as they are developed and implemented.
Contact customers regarding their past due payments.

Education

High School Diploma -

North Cobb High

05-1991

No Degree - Computer And Office Information

North Metro Tech

Acworth, GA

Skills

Microsoft office
Team player
Payment collection
Salesforce software
Great with customers
Sales
Batchmaster software
Quick System learner

Problem solver
Customer complaint resolution
CRM software
Administrative duties
Interdepartmental communication
Account management
Team training and development
Inquiry requests

Timeline