Rebecca Root
Phoenix
Summary
Experienced customer service and hospitality worker with leadership, communication, and problem-solving skills gained from a wide variety of jobs and activities. Seeking a job in the hospitality industry that will allow me to utilize these skills, and that will allow me to use motivation and hard work to create the best experience possible for clients and customers.
Overview
3
3
years of professional experience
Work History
Reservations Agent
The Phoenician Resort
07.2025 - Current
- Secured reservations using online platforms and phone communications, ensuring guest information was complete and accurate
- Managed room locations, arrival and departure times, notable occasions, special requests and amenities, and other reservation details
- Provided resort information while answering all guest questions about amenities, events, and the resort grounds.
- Delicately gathered and handled credit card information to carry out deposit and rate payments
- Collaborated with all resort departments to curate a seamless and memorable stay for all guests
Guest Services
The Westin Kierland Resort and Spa
03.2024 - Current
- Performed many roles—Pool Attendant, Food Runner, Server, Hostess, and Front Gate Attendant—enhancing guest experiences for a wide range of patrons.
- Maintained clean and safe conditions at the resort's pools and restaurants while engaging with guests, ensuring their needs were not only met, but exceeded.
- Greeted guests and guided them through the check in processes.
- Organized and filed reservations and payments for pool amenities.
- Helped organize poolside events and parties.
- Facilitated communication between departments to optimize pool and restaurant operations.
Restaurant Service Attendant
Tokyo American Club
05.2023 - 10.2023
- Created memorable dining experiences for members by understanding their needs and preferences in both casual and formal settings.
- Carried out roles in all aspects of the dining experience, such as making drinks, plating and serving meals, and keeping the restaurants spotless and orderly.
- Communicated with other servers, chefs, and managers, to ensure that responsibilities were being carried out appropriately.
Concierge
Nisade, The Vale Rusutsu
12.2022 - 03.2023
- Engaged with guests by answering questions about, and booking reservations for hotel amenities, local restaurants, and transportation options.
- Facilitated communication between staff and guests, allowing inquiries and requests to be addressed efficiently.
- Helped with Front Desk duties, such as checking in guests, relocating luggage to the appropriate rooms, and keeping track of room bookings.
- Assisted with mail management for the resort, overseeing emails and packages to ensure proper communication and parcel security.
Education
Bachelor of Science - Psychology, Anthropology, Social and Behavioral Sciences
Arizona State University
05-2022
Skills
- Organized
- Strong leadership
- Problem solving
- Quick learner
- Communication
- Customer Service
- Time Management
- Food Safety Knowledge
- Adaptability
- Conflict Resolution
- Patience
- Attention to Detail
- Sertifi
- Empower
- Light Speed
Timeline
Reservations Agent
The Phoenician Resort
07.2025 - Current
Guest Services
The Westin Kierland Resort and Spa
03.2024 - Current
Restaurant Service Attendant
Tokyo American Club
05.2023 - 10.2023
Concierge
Nisade, The Vale Rusutsu
12.2022 - 03.2023
Bachelor of Science - Psychology, Anthropology, Social and Behavioral Sciences
Arizona State University