REBECCA RYAN
Glenville,NY
Summary
To obtain a position that will utilize and enhance my current skills while providing an opportunity for professional growth.
Overview
17
17
years of professional experience
Work History
Call Center Representative
NYS Taxation and Finance
01.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Deli Clerk
Hannaford Supermarket
03.2023 - 06.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Shift Leader
Stewart's Shop #127
08.2019 - 03.2023
- Daily responsibilities include daily management of employees, providing exemplary customer service in a fast-paced environment, maintaining inventory, cash register audits, bank deposits, store closing procedures, and cleaning
Correctional Officer
Saratoga County Sheriff
08.2012 - 12.2017
- Daily responsibilities included the safety, security, and care of the facility and of inmates
Waitress
Spa Brahaus
09.2007 - 10.2012
- Daily responsibilities included providing high level customer service, food preparation, and cleaning of the restaurant
Owner/Operator
Becky's Daycare
09.2007 - 10.2012
- Company Overview: Owned and operated a New York State licensed daycare that provided all aspects of daily care for children ages newborn through five, in a loving home environment
- Owned and operated a New York State licensed daycare that provided all aspects of daily care for children ages newborn through five, in a loving home environment
Education
General Education Diploma -
01.1995
References
Available upon request
Timeline
Call Center Representative
NYS Taxation and Finance
01.2024 - Current
Deli Clerk
Hannaford Supermarket
03.2023 - 06.2024
Shift Leader
Stewart's Shop #127
08.2019 - 03.2023
Correctional Officer
Saratoga County Sheriff
08.2012 - 12.2017
Waitress
Spa Brahaus
09.2007 - 10.2012
Owner/Operator
Becky's Daycare
09.2007 - 10.2012
General Education Diploma -
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