Rebecca Sanchez

• Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
• Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
• Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
• Restrained animals to protect veterinarians from potential harm.
• Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
• Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
• Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
• Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
• Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
• Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
• Restocked surgical and office supplies to keep all necessary materials easily accessible.
• Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
• Collected patient biopsies and blood samples for laboratory analysis.
• Performed dental cleanings under the supervision of a veterinarian, promoting improved oral health for patients.
• Conducted diagnostic tests such as x-rays and blood work, to aid in accurate diagnosis and treatment planning.

• Managed over 50 incoming calls per day
• Handled emergency calls/situations
• Checked patients in/out, booking appointments for surgeries, wellness exams, sick visits
• Referred client questions or concerns to doctors and returned calls to update clients with answers given by their veterinarian
• Occasional duties include filling prescriptions and food orders with approval by veterinarian.

• Ensured salon was well kept and all services were running smoothly
• Directed apprentices working alongside stylists
• Assisted guests who would like to check out in their seat or make their next appointment
• Set up guests for stylists by taking their coats, offering beverages and seating them for their services

Reception Duties

• Greeted clientele at check in, handled busy phone lines and replied to emails/texts, preformed checkout ensuring all services were satisfactory
• Booked appointments, made sure front end and product wall were clean and organized
• Kept record of product inventory
• Packaged product and created shipping labels to fulfill product orders
• Made sure service providers were running on time to get to next client
• Opened and closed cash drawer daily to confirm all cash and balances were correct.

• Gave courtesy calls to guests to ensure their room and accommodations were satisfactory
• Trained front desk agents
• Conducted interviews
• Took inventory
• Handled and resolved any complaints
• Booked reservations/room blocks
• Created staff schedule
• Implemented any necessary procedures to improve productivity and staff morale
• Served as acting manager for 4 months

Sales Account Executive

• Answered sales calls, filed contracts, composed proposals, built BEO’s
• Worked with clients to put together their corporate events while building rapport
• Promptly replied to emails
• Made room blocks and business blocks for groups of up to 100 guests
• Cold called previous and potential business and negotiated rates

Front Desk Reception

• Answered incoming calls within 3 rings or less with proper greeting
• Set up reservations and sent confirmations
• Helped with guest needs and questions
• Arranged taxi services for pickup and drop off
• Posted charges to rooms and directed incoming calls to proper extensions
• Checked guests in and out
• Handled night audit procedures.

• Answered incoming calls and booked appointments using Millennium
• Filing
• Prepared room assignments for therapists
• Trained new employees
• Sold memberships
• Restocked and washed laundry
• Handed client complaints and effectively found solutions
• Carried out proper protocol with company policies
• Opened and closed register to make sure totals were correct and balanced
• Recognized for "Excellence in Customer Service and Sales"