Rebecca Sayre
Perkasie,PA
Summary
Dynamic veterinary practice manager with a proven track record at Community Veterinary Partners, excelling in regulatory compliance and financial management. Enhanced operational efficiency through policy development and employee training, resulting in improved patient satisfaction scores. Adept at inventory management and fostering team collaboration to drive practice growth and quality care.
Overview
26
26
years of professional experience
Work History
Multi-Hospital Veterinary Practice Manager
Community Veterinary Partners
Fort Washington, PA
08.2023 - Current
- Ensured compliance with all relevant regulations and standards for the veterinary practice.
- Maintained inventory of medical supplies and equipment, placing orders when necessary.
- Performed administrative tasks such as payroll processing, billing activities, record keeping, customer service inquiries.
- Provided training to new employees on proper office procedures and customer service techniques.
- Assisted veterinarians in providing quality medical care by maintaining an orderly environment within the clinic.
- Created reports on operational performance metrics such as patient satisfaction scores or revenue generated per month.
- Attended conferences or seminars related to veterinary medicine in order to stay up-to-date on current trends in the field.
- Resolved customer complaints in a timely manner while striving to maintain positive relationships with clients.
- Analyzed sales data to identify trends and opportunities for growth.
- Collaborated with other veterinary practices in order to share best practices or discuss industry developments.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
Veterinary Practice Manager
Community Veterinary Partners
Fort Washington, PA
04.2018 - 08.2023
- Managed financial aspects of the practice including budgeting, forecasting, and accounts receivable and payable.
- Maintained inventory of medical supplies and equipment, placing orders when necessary.
- Developed and implemented policies, procedures, and protocols to ensure optimal operations.
Veterinary Technician
Fort Washington Veterinary Hospital
Fort Washington, PA
11.1999 - 04.2018
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Provided postoperative care for animals recovering from surgery including providing pain management treatments.
- Determined appropriate dosages of medication based on weight calculations using veterinary scales.
- Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
- Participated in educational seminars related to veterinary medicine topics in order to stay up-to-date on current trends and best practices.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Dispensed prescription medications upon request from veterinarians.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
- Ordered supplies needed for the practice such as medications or medical instruments.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
Education
Bachelor of Science - Marine Biology
Kutztown University of Pennsylvania
Kutztown, PA05-1998
Skills
- Regulatory compliance
- Inventory management
- Financial management
- Customer service
- Employee training
- Operational reporting
- Policy development
- Team collaboration
- Veterinary software proficiency
Timeline
Multi-Hospital Veterinary Practice Manager
Community Veterinary Partners
08.2023 - Current
Veterinary Practice Manager
Community Veterinary Partners
04.2018 - 08.2023
Veterinary Technician
Fort Washington Veterinary Hospital
11.1999 - 04.2018
Bachelor of Science - Marine Biology
Kutztown University of Pennsylvania
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