Job Search Status
Open to workDesired start date: Open to discussion
Work Type
Full TimeLocation Preference
HybridOn-SiteLocation: Bethesda, MD
Open to relocation: Yes
Open To Work
Courtney Pittman
Rockville,MD
Work Preference
Summary
Accomplished Veterinary Hospital Manager skilled in financial management and inventory oversight. Committed to ensuring compliance with health regulations and optimizing workflows for improved patient care and operational success.
Overview
24
24
years of professional experience
Work History
Veterinary Hospital Manager
Lake Forest Animal Hospital
Gaithersburg, Maryland
07.2023 - Current
- Managed daily operations of veterinary services and staffing at the animal hospital.
- Supervised scheduling for appointments and surgeries to optimize workflow efficiency.
- Developed protocols for inventory management of medical supplies and equipment.
- Ensured compliance with health regulations and safety standards in the facility.
- Managed client communications to ensure clear understanding of pet care, treatments, and follow-up services.
- Oversaw financial records management, including budgeting and expense tracking to support hospital operations.
- Fostered a positive work environment through team-building activities and support initiatives.
- Resolved conflicts between employees or customers in a professional manner.
- Maintained accurate records of patient treatments and medications administered.
- Monitored financial performance of the hospital by tracking expenses, preparing budgets, and monitoring accounts receivable and payable activities.
- Collaborated with veterinarians, technicians, and medical personnel to deliver high-quality care for patients.
- Conducted regular reviews of employee performance to ensure quality standards were met.
- Prepared reports summarizing monthly financial performance of the hospital.
- Assisted in training new staff members on hospital protocols and procedures.
- Scheduled regular maintenance for equipment used in the practice.
- Provided customer service support by addressing questions or concerns from pet owners regarding their pets' treatments or diagnoses.
- Mediated conflicts between staff members and customers to ensure smooth operations.
- Developed policies and procedures to ensure efficient workflow in the hospital.
- Ensured compliance with state and federal regulations related to animal health care standards.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Collaborated with Human Resources teams to ensure successful implementation of employee development initiatives.
- Performed reviews of payroll documents for accuracy prior to submission to Human Resources team.
- Managed vendor relationships to ensure timely delivery and quality service.
Veterinary Office Administrator
Lake Forest Animal Hospital
Gaithersburg, Maryland
02.2002 - Current
- Managed appointment scheduling for clients and veterinarians.
- Coordinated patient records and ensured accurate data entry.
- Maintained cleanliness and organization of the office environment.
- Processed billing and payment transactions efficiently.
- Oversaw inventory management for medical supplies and equipment.
- Coordinated and managed daily administrative operations of the office.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Checked figures and postings for correct entry and proper codes.
- Administered employee benefits programs and policies.
- Manage year-end tax filings and prepare necessary documentation for reporting.
- Managed electronic timekeeping systems and reviewed timesheets.
- Managed all aspects of payroll for employees
- Reviewed and processed payroll tax returns for accuracy and timely submission.
Dental Receptionist
McDermott Giannin Grey Assoc.
Washington, DC
10.2008 - 01.2010
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted patients with inquiries and provided exceptional customer service.
- Handled incoming calls and directed them to appropriate personnel promptly.
- Maintained organized patient records and confidential information securely.
Education
Associate of Arts - Liberal Arts
Montgomery College
Rockville, MD05-2002
Skills
- Veterinary operations
- Regulatory compliance
- Inventory management
- Financial management
- Staff scheduling
- Team leadership
- Client communication
Timeline
Veterinary Hospital Manager
Lake Forest Animal Hospital
07.2023 - Current
Dental Receptionist
McDermott Giannin Grey Assoc.
10.2008 - 01.2010
Veterinary Office Administrator
Lake Forest Animal Hospital
02.2002 - Current
Associate of Arts - Liberal Arts
Montgomery College