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Rebecca Schaller
Nashville,TN
Work Preference
Summary
Mission-driven professional with 10+ years of experience managing complex cases and projects, coordinating cross-functional stakeholders, conducting investigations, and supporting vulnerable populations through high-stakes situations. Proven ability to build relationships with community partners, government agencies, service providers, and leadership teams while managing multiple projects, competing priorities, and detailed documentation. Experienced in translating information into action, aligning stakeholders around shared goals, and driving measurable outcomes through collaboration, communication, and accountability.
Overview
10
10
years of professional experience
Work History
Case Manager
Bartlett LLP
Nashville, TN
03.2023 - Current
- Manage a high-volume caseload exceeding 100 active matters simultaneously while ensuring compliance with deadlines, reporting requirements, and case objectives
- Coordinate communication among attorneys, clients, experts, vendors, and external stakeholders while managing deliverables, timelines, and project objectives across complex matters
- Develop and maintain tracking systems to monitor case progress, deadlines, stakeholder responsibilities, and project outcomes
- Review and organize large volumes of documentation, identifying critical information and maintaining data integrity across matters
- Track project milestones, deliverables, and deadlines while ensuring timely completion of case-related objectives
Case Manager
State Attorney's Office
Tampa, FL
08.2018 - 03.2023
- Established trust-based relationships with clients through effective communication, information gathering, and ongoing case support in sensitive and high-stress situations
- Evaluated reports of abuse, neglect, and safety concerns, gathering relevant information and documentation to support investigations, assessments, and legal proceedings
- Coordinated resources and facilitated information sharing by partnering with government agencies, service providers, and community organizations to develop individualized case plans
- Prepared detailed case notes, reports, and correspondence to enhance case management and ensure accurate documentation for court-related proceedings
- Maintained comprehensive case records and supporting documentation to ensure compliance with legal requirements and organizational policies while upholding confidentiality standards
Victim Advocate
Mary Lee’s House
Tampa, Florida
10.2016 - 08.2018
- Provided trauma-informed support and advocacy services to child victims of abuse and neglect and their non-offending family members throughout the investigative and healing processes
- Conducted crisis intervention and emotional support services for children and caregivers experiencing trauma, helping families navigate complex legal, medical, and social service systems
- Built relationships with community partners, service providers, and multidisciplinary professionals to improve access to resources and support services for children and families
- Served as a liaison between families and multidisciplinary professionals, including law enforcement, child protection investigators, prosecutors, medical providers, and mental health clinicians
Education
Certificate - Coaching Skills Development
Professional Christiant Coaching Institute
Edgar Springs, MO02-2025
Bachelor of Arts - Interdisciplinary Social Science
Florida State University
Tallahassee, FL08-2016
Skills
- Program Management
- Relationship Development
- Community Outreach
- Risk Assessment
- Case Management
- Research & Analysis
- Interviewing & Information Gathering
- Records & Information Management
- Strategic Communication
- Partnership Development
- Data Collection & Reporting
- Report Writing & Documentation
- Project Coordination
- Cross-Functional Collaboration
Timeline
Case Manager
Bartlett LLP
03.2023 - Current
Case Manager
State Attorney's Office
08.2018 - 03.2023
Victim Advocate
Mary Lee’s House
10.2016 - 08.2018
Certificate - Coaching Skills Development
Professional Christiant Coaching Institute
Bachelor of Arts - Interdisciplinary Social Science
Florida State University