Rebecca Schemm
Manager
Wilmington,DE
Summary
Strong leader, problem-solver and multi-tasker dedicated to streamlining operations, project management, program management and supply chain to decrease costs and promote organizational efficiency. Uses independent decision-making skills and strong organizational relationships to positively impact company success.
Overview
30
30
years of professional experience
Work History
Manager
Verizon
Wilmington, DE
06.2000 - Current
- Sales and Operations Planning – Single Point of contact working with Finance to provide planners Commitment View and Best View to ensure proper forecasting
- Global Supply Chain PMO – Processed all incoming projects within Forward Planning team: prioritize, secure funding, approve development timelines, and testing in both UAT and Production environments
- Systems Assurance – Partnered with business groups: Network, IT, Release Management, Performance Testing, and Process Assurance to perform real-time investigations of problems, work to find cost effective resolutions, and deliver fixes through systems assurance processes and system enhancements.
- Metrics Management – Responsible for gathering, publication, and presentation of Executive Level metrics on critical revenue producing products
- Program Management – Application/Software planner and single point of contact for production metrics website
- Administration Support – Provided organizational support at staff level; maintained group organizational budget and calendar
- Availability Management – Investigated , monitored, and tracked Application and Network Outages; Provided On-Call coverage: after business hours, weekends, and Holidays.
- Process Assurance – Reviewed, documented, and distributed process and training documentation to operational groups
- Tier 2 Support – Tracked and researched all non-conformances in ordering systems utilized by sales representatives ; Provided notification to operations of scheduled and unscheduled outages; Performed regression testing of new releases
Associate
Verizon
Wilmington, DE
08.1993 - 05.2000
- Dispatcher / Maintenance Administrator
- Operator / Directory Assistance
Education
Master of Science - Management
06.2005 - 2008.06
Bachelor of Science - Communication And Applied Technology
08.1997 - 2004.06
Skills
Microsoft Tools
undefinedTimeline
Goldey-Beacom College - Master of Science, Management
06.2005 - 2008.06
Manager - Verizon
06.2000 - Current
Drexel University - Bachelor of Science, Communication And Applied Technology
08.1997 - 2004.06
Associate - Verizon
08.1993 - 05.2000