Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Rebecca Schmidt

Phoenix,AZ

Summary

Accomplished Certified Pharmacy Technician with a proven track record at Walmart Pharmacy, adept in HIPAA regulations and problem-solving. Enhanced customer loyalty through expert resolution of complex inquiries, demonstrating exceptional attention to detail and relationship-building skills. Streamlined workflow processes, significantly improving service quality and efficiency.


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
years of professional experience

Work History

Walmart Pharmacy

Certified Pharmacy Technician
05.2022 - Current

Job overview

  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Liberty Village

Certified Nursing Assistant
01.2019 - 05.2022

Job overview

  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Nationwide Inbound

Customer Service Representative
01.2017 - 01.2019

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Education

Maricopa Community Colleges - Gateway Community College
Phoenix, AZ

Associate of Arts from Architecture
05.2025

University Overview

Skills

  • Problem-solving skills
  • HIPAA Regulations
  • Workflow Optimization
  • Attention to Detail
  • Heartsaver First Aid CPR AED (First Aid CPR AED)
  • Processing payments
  • Data Entry
  • Relationship Building
  • Insurance processing

Timeline

Certified Pharmacy Technician
Walmart Pharmacy
05.2022 - Current
Certified Nursing Assistant
Liberty Village
01.2019 - 05.2022
Customer Service Representative
Nationwide Inbound
01.2017 - 01.2019
Maricopa Community Colleges - Gateway Community College
Associate of Arts from Architecture
Rebecca Schmidt