Rebecca M. Sheridan
IN
Summary
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
15
15
years of professional experience
Work History
Channel Project Manager
Hyperion Partners
01.2019 - 01.2024
- Facilitate equipment and solution orders through PRM (NetSuite), overseeing the workflow from order entry to product delivery by serving as the main point of contact throughout the process
- Manage invoicing and purchasing to streamline the order process with various carriers
- Maintain detailed fulfillment records and ensure timely compensation for our partners on commissionable sales
- Coordinate internal resources and third-party vendors to ensure the successful execution of multiple projects
- Ensure resource availability and proper allocation
- Foster and manage relationships with clients, channel partners, mobility partners, and vendors
Coordinator - Business Operations
Verizon
01.2012 - 01.2019
- Oversee and manage business operational activities to meet customer expectations and achieve company goals
- Act as a liaison between customers and management to ensure the smooth delivery of operations
- Ensure the effective implementation of all company procedures
- Plan, monitor, and coordinate activities aimed at enhancing effectiveness, productivity, and performance
- Collaborate with the B2B Sales Channel by assisting with reporting, order processing, inquiries related to policies and procedures, website customizations, contract implementations, and troubleshooting various systems
- Provide support for general research and inquiries
- Develop and coordinate multiple projects, including internal and external training, education, and support regarding various wireless solutions and products through webinars, on-site meetings, and deployments
- Assist in organizing seminars, trade shows, and customer site visits
Senior Sales Associate
Verizon
01.2009 - 01.2012
- Deliver comprehensive mobile solutions and exceptional support to both new and existing customers, ensuring a seamless experience
- Efficiently process orders, activate devices, and exceed customer expectations at every turn
- Proactively tackle daily challenges and maintain open lines of communication with our valued customer base
- Lead engaging wireless workshops designed to empower customers with knowledge, guidance, and ongoing support for their wireless services
Education
B.A - Communication Arts
Indiana University
01.2008
Skills
- Team collaboration
- Project tracking
- Relationship building
- Client relations
- Customer relations
- Advanced problem solving
- Document management
- Processes and procedures
- Purchasing and procurement
- Customer relations specialist
- Vendor sourcing
- Verbal and written communication
- Task prioritization
- Vendor management
Project management
Schedule management
Client rapport
Procedure development
Advanced understanding of NetSuite and SalesForce
Subject matter research
Timeline
Channel Project Manager
Hyperion Partners
01.2019 - 01.2024
Coordinator - Business Operations
Verizon
01.2012 - 01.2019
Senior Sales Associate
Verizon
01.2009 - 01.2012
B.A - Communication Arts
Indiana University
Similar Profiles
Brian YunisBrian Yunis
Inventory Control and Picking Manager at Hyperion PartnersInventory Control and Picking Manager at Hyperion Partners
Teresa McGowanTeresa McGowan
Business Development Manager | Channel Sales Manager-VAR Sales at Hyperion PartnersBusiness Development Manager | Channel Sales Manager-VAR Sales at Hyperion Partners
Christina BermudezChristina Bermudez
Director of Implementation - Operations at Hyperion PartnersDirector of Implementation - Operations at Hyperion Partners