Rebecca Sherman
El Cajon,CA
Summary
Professional communicator and coordinator with strong background in emergency response and crisis management. Demonstrates exceptional skills in multitasking, quick decision-making, and maintaining composure under pressure. Highly reliable, adaptable, and committed to team collaboration and seamless operations. Strong proficiency in various dispatch and communication systems, coupled with proactive approach to problem-solving and support.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Police Dispatcher
Camden Police Department
03.2025 - Current
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Operations / Cash Handling Representative
Viejas Enterprises
02.2007 - Current
- Counted and reconciled daily revenue (slots, tips, tables), processing totals up to $8 million per month.
- Entered financial data into multiple Microsoft platforms with precision.
- Served guests with professionalism—answering questions, verifying transactions, and coordinating with accounting management via email or phone.
Operations / Cash Handling Representative
Viejas Enterprises
02.2007 - Current
- Counted and reconciled daily revenue (slots, tips, tables), processing totals up to $8 million per month.
- Entered financial data into multiple Microsoft platforms with precision.
- Served guests with professionalism—answering questions, verifying transactions, and coordinating with accounting management via email or phone.
Customer Service Representative
San Diego Proflame
10.2004 - 07.2005
- Managed accounts receivable/payable; processed payments and executed clerical duties.
- Responded to guests with friendliness and efficiency.
- Coordinated with management daily via email regarding transactional goals and monies collected.
Customer Service Representative
San Diego Proflame
10.2004 - 07.2005
- Managed accounts receivable/payable; processed payments and executed clerical duties.
- Responded to guests with friendliness and efficiency.
- Coordinated with management daily via email regarding transactional goals and monies collected.
ER Unit Clerk
Summit Medical Center
10.2003 - 07.2004
- Maintained patient confidentiality while managing medical records and diagnostic imaging support.
- Assisted nurses and physicians with filing and locating patient charts.
- Communicated effectively with staff and management by phone and email.
ER Unit Clerk
Summit Medical Center
10.2003 - 07.2004
- Maintained patient confidentiality while managing medical records and diagnostic imaging support.
- Assisted nurses and physicians with filing and locating patient charts.
- Communicated effectively with staff and management by phone and email.
Bilingual Paraprofessional (Spanish-English)
Summit County School District
02.2002 - 08.2003
- Supported Kindergarten–5th grade students by translating Spanish to English in the classroom.
- Corresponded regularly with parents and teachers via in-person and email communication.
Bilingual Paraprofessional (Spanish-English)
Summit County School District
02.2002 - 08.2003
- Supported Kindergarten–5th grade students by translating Spanish to English in the classroom.
- Corresponded regularly with parents and teachers via in-person and email communication.
Customer Service Associate
Walmart
09.1998 - 02.2002
- Worked across departments—from accounting to cashiering—offering exceptional service to every guest.
- Collaborated with management weekly to align on goals and morale-boosting initiatives.
Customer Service Associate
Walmart
09.1998 - 02.2002
- Worked across departments—from accounting to cashiering—offering exceptional service to every guest.
- Collaborated with management weekly to align on goals and morale-boosting initiatives.
Education
Certificate - Accounting
Grossmont College
La Mesa, CA01.2006
High School Diploma - undefined
Santana High School
Santee, CASkills
- Customer Service & Call Center Support
- Billing & Payment Dispute Resolution
- Data Entry & Record Maintenance
- Cash Handling & Reconciliation
- MS Office Suite (Word, Excel)
- Written & Verbal Communication
- Detail-Oriented, Organized, Deadline-Driven
Certification
- Typing: 60 WPM
- Bilingual in English & Spanish
- Adaptable to remote work environments
Tailored to CPSI / TruBridge – Key Highlights
- Experience handling billing issues, data entry, and high-volume financial information.
- Strong history of verbal and written customer support, including payment plan setups and payment processing.
- Capable of meeting high standards for both production and quality, maintaining confidentiality and compliance.
- Proven ability to work independently and collaboratively, with adaptability to remote settings.
Availability
Willing to work full-time, remotely. Fully equipped for digital communication and phone-based service environments.
Timeline
Police Dispatcher
Camden Police Department
03.2025 - Current
Operations / Cash Handling Representative
Viejas Enterprises
02.2007 - Current
Operations / Cash Handling Representative
Viejas Enterprises
02.2007 - Current
Customer Service Representative
San Diego Proflame
10.2004 - 07.2005
Customer Service Representative
San Diego Proflame
10.2004 - 07.2005
ER Unit Clerk
Summit Medical Center
10.2003 - 07.2004
ER Unit Clerk
Summit Medical Center
10.2003 - 07.2004
Bilingual Paraprofessional (Spanish-English)
Summit County School District
02.2002 - 08.2003
Bilingual Paraprofessional (Spanish-English)
Summit County School District
02.2002 - 08.2003
Customer Service Associate
Walmart
09.1998 - 02.2002
Customer Service Associate
Walmart
09.1998 - 02.2002
High School Diploma - undefined
Santana High School
Certificate - Accounting
Grossmont College
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