Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Shifflet

Macon,GA

Summary

Elevating patient and client experiences at Riveredge, I mastered crisis intervention and empathy, significantly enhancing therapeutic environments. My adeptness in vital signs monitoring and exceptional customer service underpins a proven track record of fostering safety and well-being, showcasing leadership in high-pressure situations. This blend of technical proficiency and compassionate care propelled substantial progress in patient recovery outcomes.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Health Service Technician

Riveredge
05.2023 - Current
  • Contributed to a positive therapeutic environment by maintaining cleanliness, organization, and safety within the facility.
  • Observed patient behavior patterns closely for any signs of regression or potential crises requiring immediate attention from clinical staff.
  • Conducted thorough room checks for safety hazards, maintaining compliance with regulatory standards and facility protocols for patient protection.
  • Provided ongoing encouragement and motivation to patients as they progressed toward stabilization goals, celebrating successes along the way.
  • Assisted clinical staff with crisis intervention strategies, ensuring a safe and supportive environment for patients.
  • Implemented appropriate de-escalation techniques during crisis situations, preserving patient safety while mitigating risk to staff members.
  • Served as a liaison between patients and their healthcare providers by relaying relevant information about mental health status changes or concerns that arose during stabilization efforts.
  • Established rapport with patients through compassionate listening and empathetic engagement during challenging moments.
  • Participated in ongoing training opportunities to stay current on best practices in mental health care and crisis stabilization techniques.
  • Monitored patient vital signs regularly as part of overall assessment efforts aimed at ensuring the highest level of care and attention to personal wellbeing.
  • Provided one-on-one support to patients experiencing emotional distress or behavioral issues, fostering stability and wellbeing.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Treated clients and families with respect and dignity.

Sales Associate Specialist

Burlington
08.2022 - 08.2023
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to a positive work environment by collaborating with team members and offering support when needed.
  • Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
  • Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
  • Played a key role in achieving store-wide performance goals through diligent adherence to company standards and commitment to continuous improvement.
  • Collaborated closely with fellow associates on joint projects or tasks to provide seamless service experiences for clientele.

Lead Veterinarian Technician

Piedmont Animal Hospital
03.2005 - 11.2014
  • Examined animal patients, asking pet owners appropriate questions regarding behavior, eating habits and sleeping.
  • Facilitated communication between clients and veterinarians, acting as a liaison to ensure clear understanding of diagnoses and treatments.
  • Enhanced client satisfaction by providing timely follow-up on their pets'' progress post-treatment, demonstrating genuine care for the well-being of their animals.
  • Enhanced patient care by performing diagnostic tests and analyzing results accurately.
  • Comforted clients when pets were sick or dying and provided listening ear.
  • Educated pet owners on preventive healthcare measures, increasing overall pet wellness within the community.
  • Provided excellent customer service, addressing client concerns and answering questions on pet health.
  • Contributed to the well-being of animals by assisting in surgical procedures and post-operative care.
  • Administered vaccinations and medications as prescribed by the veterinarian, safeguarding animal health.
  • Streamlined workflow processes with effective inventory management and restocking of supplies when necessary.
  • Exercised strong attention to detail when monitoring and updating patient records, ensuring accurate documentation of treatment plans, medication administration, and test results.
  • Supported veterinarians during emergency cases with swift response times to administer critical care effectively under high-pressure situations.
  • Restrained animals of all sizes appropriately during veterinary examinations and when immunizations were given.
  • Contributed to team collaboration and seamless workflow by assisting colleagues with tasks as needed, including restraining animals during procedures or providing additional support in the laboratory.
  • Ensured a safe environment for both animals and staff through proper sterilization of equipment and treatment areas.
  • Established trust with clients through empathetic handling of sensitive situations regarding their pets'' health issues or end-of-life decisions.
  • Consistently maintained a clean working environment by following strict sanitation protocols that adhered to industry standards.
  • Monitored vital signs during surgical procedures, ensuring the safety of anesthetized animals throughout their operations.
  • Restrained animals to protect veterinarians from potential harm.
  • Filed daily progress records, surgery logs, x-ray logs, and routine records.
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Trained and mentored other LVT staff.

Education

High School Diploma -

Jones County High School
Gray, GA
05.2005

Skills

  • Vital signs monitoring
  • HIPAA Compliance
  • Organizational Leadership
  • Patient Safety
  • De-Escalation Techniques
  • Stress reduction techniques
  • Suicide Prevention
  • Behavior Management
  • Crisis Intervention
  • Progress Monitoring
  • Substance abuse awareness
  • Empathy Development
  • Self-Care Promotion
  • Anxiety Management
  • Depression Support
  • Patient protection
  • Excellent customer service skills

Certification

CPR certificate

Timeline

Health Service Technician

Riveredge
05.2023 - Current

Sales Associate Specialist

Burlington
08.2022 - 08.2023

Lead Veterinarian Technician

Piedmont Animal Hospital
03.2005 - 11.2014

High School Diploma -

Jones County High School

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Rebecca Shifflet