Howard Simms
Macon,GA
Summary
Highly motivated and quick-learning individual with a knack for customer service. Possesses the ability to work both in teams and individually with seamless transition between the two, as well as the ability to lead a team successfully and efficiently through open communication and a want-to-work mindset.
Overview
10
10
years of professional experience
Work History
Operations Manager
Restoration 1 of Middle Georgia
12.2023 - Current
- Streamlined operational workflows, enhancing efficiency and reducing turnaround times.
- Managed cross-functional teams, ensuring alignment on project goals and timelines.
- Coordinated emergency response efforts, ensuring timely restoration services for clients in crisis situations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Waiter
Pearl Passionate Cuisine And Cocktails
02.2023 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Met with chef to review daily specials and menu changes.
Waiter
Jeneane's At Pinebrook
09.2018 - 06.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Service Technician
Greene And Associates Inc.
09.2017 - 09.2018
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Waiter
Applebee's Neighborhood Grill & Bar
05.2017 - 08.2017
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
Waiter
Mellow Mushroom Pizza Bakers
09.2015 - 08.2016
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Host
Mellow Mushroom Pizza Bakers
07.2015 - 09.2015
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
BBA - Business Management
Middle Georgia State University
Macon, GA05.2023
Skills
- Billing and Payment Processing
- Item Promotion
- Waiting Tables
- Specials Promotion and Upselling
- Quality Control
- Guest Relations
- Transactions and Cash Handling
- Duct Work
- HVAC and Refrigeration Systems
- Service Records Management
- Troubleshooting Abilities
Timeline
Operations Manager
Restoration 1 of Middle Georgia
12.2023 - Current
Waiter
Pearl Passionate Cuisine And Cocktails
02.2023 - Current
Waiter
Jeneane's At Pinebrook
09.2018 - 06.2019
Service Technician
Greene And Associates Inc.
09.2017 - 09.2018
Waiter
Applebee's Neighborhood Grill & Bar
05.2017 - 08.2017
Waiter
Mellow Mushroom Pizza Bakers
09.2015 - 08.2016
Host
Mellow Mushroom Pizza Bakers
07.2015 - 09.2015
BBA - Business Management
Middle Georgia State University