Rebecca Smith
Sulphur,LA
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CSR
Family Physicians Urgent Care
Sulphur, LA
10.2022 - Current
- Verified insurance coverage for appointments and collected co-payments as required.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Answered phones promptly and directed calls appropriately.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Radiology Scheduler
West Calcasieu Cameron Hospital
Sulphur, LA
12.2018 - 10.2022
- Communicated effectively with patients regarding appointment times, scheduling changes.
- Assisted with updating patient files and maintaining filing systems.
- Answered incoming calls in a professional manner, responding to inquiries and directing calls appropriately.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Maintained detailed records of patients' appointments and updated relevant databases accordingly.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
ER Admitting Clerk
West Calcasieu Cameron Hospital
Sulphur, LA
11.2018 - 08.2019
- Ensured compliance with HIPAA guidelines when handling confidential patient information.
- Confirmed demographic information of each admitted patient to ensure accuracy in billing.
- Communicated effectively with other departments within the hospital to ensure smooth transition of care from ER to other units and departments.
- Verified insurance coverage, collected co-pays, and completed paperwork associated with patient admissions.
- Greeted patients upon arrival to the ER and provided them with necessary forms to complete.
- Ensured all forms were completed correctly prior to submitting them for processing.
- Performed clerical tasks such as scanning documents, photocopying, faxing reports.
- Managed inventory of supplies in ER admitting area ensuring adequate stock at all times.
- Prepared medical records for admission into the ER system.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Arranged hospital admissions for patients as required.
Receptionist
Billy Navarre
Lake Charles, LA
09.2014 - 01.2018
- Generated monthly invoices for all sales transactions at the dealership.
- Performed periodic audits of accounting documents for accuracy and completeness.
- Organized documentation related to billing activities such as contracts, statements, invoices.
- Drove customer feedback to deliver information to management for corrective action.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Assisted in developing strategies for increasing followership across different networks.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
High School Diploma -
Parkview Baptist Christian Acadamy
Sulphur, LA05-2012
Skills
- CRM Software
- Complaint Handling
- Appointment Scheduling
- Paperwork Processing
- Scheduling
- Information Security
- Medical terminology knowledge
- Microsoft PowerPoint
- Microsoft Excel
- Follow-up skills
- Professional telephone demeanor
- Insurance knowledge
- Claims Processing
- Benefit verification
- Health benefits
Languages
English
Full Professional
Certification
- Cpr Certified
References
References available upon request.
Timeline
CSR
Family Physicians Urgent Care
10.2022 - Current
Radiology Scheduler
West Calcasieu Cameron Hospital
12.2018 - 10.2022
ER Admitting Clerk
West Calcasieu Cameron Hospital
11.2018 - 08.2019
Receptionist
Billy Navarre
09.2014 - 01.2018
High School Diploma -
Parkview Baptist Christian Acadamy
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