Rebecca Smith
Crystal Springs,Mississippi
Summary
Dynamic customer service professional with a proven track record at Bailey Cable, excelling in customer service optimization and effective problem resolution. Skilled in fostering positive experiences and enhancing team collaboration, I bring strong communication abilities and a commitment to excellence in service delivery.
Overview
29
29
years of professional experience
Work History
Customer Service
Bailey Cable
05.2011 - 04.2017
- Resolved customer service issues related to pricing or discounts.
- Promoted a positive dining experience through exceptional customer service.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Provided exceptional customer service, resolving complaints and answering queries promptly.
Pastoral Assistant
First Presbyterian Church Jackson, MS
07.2002 - 06.2011
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Maintained attendance records.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Managed employee exit interviews and paperwork.
- Recruited and screened qualified potential employees.
Personnel Assistant
MS ARMG
03.1988 - 05.1996
- Assisted with on-boarding process of new hires.
- Maintained and scheduled complex calendars.
- Enhanced employee satisfaction by streamlining personnel procedures and addressing concerns promptly.
- Reduced onboarding time for new hires by developing comprehensive training materials and conducting orientation sessions.
- Assisted in payroll processing to ensure timely and accurate compensation for all employees.
- Developed strong relationships with external recruiters to source high-quality candidates for hard-to-fill positions quickly.
- Participated in job fairs to recruit new talent.
Education
Associate Of Applied Business - Data Analysis
Hinds Community College
Raymond, MS05.1980
Skills
- Customer service optimization
- Customer service and care
- Efficient customer service expert
- Effective customer service
- Customer service background
- Customer service abilities
- Very Professional and approachable
Reference's
First Presbyterian Church
Rev. Brister H. Ware 601-353-8316
Rev. Billy Joseph. 334-318-3025
MS ARNG
General Robert Thomas
601-892-2121
Timeline
Customer Service
Bailey Cable
05.2011 - 04.2017
Pastoral Assistant
First Presbyterian Church Jackson, MS
07.2002 - 06.2011
Personnel Assistant
MS ARMG
03.1988 - 05.1996
Associate Of Applied Business - Data Analysis
Hinds Community College